WeTV

Privacy Policy

Last Updated: 8 July 2024

Thank you for using WeTV! We respect your concerns about privacy and appreciate your trust and confidence in us.

Here is a summary of the information contained in this privacy policy (“Privacy Policy”). This summary is to help you navigate the Privacy Policy and it is not a substitute for reading everything! You can use the hyperlinks below to jump directly to particular sections.

We will also collect some of your information if you do not create an account with WeTV (“Guest Users”).

What information do we need to provide the Services?

If you register an account to use the Service then we will need some information from you to set this up. If you choose to set up your profile using a social media or third party account, such as Facebook, LINE, WeChat or Sign in with Apple, we also collect information, including contact details, gender and birth date, from that social media account when you link it with WeTV. If you choose, you can provide certain other optional information to set up your account and/or to enable certain Service features. If you need to get in touch with us then we will also retain some information so that we can get back in touch with you and address any concerns. More Information.

How will we use your information?

We use your information to provide the many functions and services that comprise the Service. We also use your information for account verification, security purposes and to support and improve the Service.

We do not share your information with any third parties, except where we need to in order to provide the Service (e.g., use our affiliates around the world to help us to deliver the Service) or monitor the success of our marketing and advertising programs, or where we are instructed to by a court, authority or compelled by law. More Information.

Who do we share your information with?

We use some third parties to help us deliver the best possible experience. When we use a third party, we only do this to process or store your information for the purposes described in this Privacy Policy. We also have affiliates around the world who help us deliver the Service and we may be required by a court or legal obligation to disclose certain information in some circumstances. More Information.

Where do we process your information?

Our servers are located in Singapore and the  Chinese Mainland. Our support, engineering and other teams are located in our offices around the world (including the PRC) will have access to your information. More Information.

How long do we keep hold of your information?

We generally retain your information for the period during which you maintain an account for the Service, after which time your data is deleted (as further described in this Privacy Policy), unless otherwise required by applicable laws. More Information.

How can I exercise my rights over my information?

Depending on where you are, you may have certain rights with respect to your information, such as rights of access, to receive a copy of your data, or to delete your data or restrict or object to our processing of your data. More Information.

How to get in touch with us

If you have any questions about anything in this Privacy Policy, or want to exercise any rights you may have, please contact us here.

How will we notify you of changes?

Changes to this Privacy Policy will be posted here. Please check this page frequently to see if there are any updates or changes to this Privacy Policy. More Information.

Contact Information

Data Controller: Image Future Investment (HK) Limited

Email: privacy@wetv.vip

EU Representative: Tencent International Service Europe B.V. Email: eudataprotection@tencent.com

Türkiye Representative: Özdağıstanli Ekici Avukatlık Ortaklığı. Email: tencent@iptech-legal.com (Özdağıstanli Ekici Avukatlık Ortaklığı is our data controller representative and its authority is limited to the authorities stipulated under the Law on Protection of Personal Data w. no 6698. Özdağıstanli Ekici Avukatlık Ortaklığı is not authorised for any other matters such as in-Game/Service conduct, bans, investigations, civil orcriminal complaints.

Korea Representative: Kite Bird Korea Yuhan Hoesa. Email: privacy@wetv.vip

Thailand Representative: Tencent (Thailand) Limited. Email: localrepresentative@tencent.co.th

 

Welcome to WeTV!

This Privacy Policy explains the when, how and why when it comes to the processing of your personal information in connection with WeTV (the “Service”), and sets out your choices and rights in relation to that information. Please read it carefully – it is important for you to understand how we collect and use your information, and how you can control it.

If you do not agree to the processing of your personal information in the way this Privacy Policy describes, please do not provide your information when requested and stop using the Service. By using the Service you are acknowledging our rules regarding your personal information as described in this Privacy Policy.

 

The Service has been developed by Image Future Investment (HK) Limited ("we", "our", or "us").

For the purpose of data protection laws, the data controller of your personal information in relation to the Service is Image Future Investment (HK) Limited, which is a member of our corporate group. The registered address of Image Future Investment (HK) Limited is 29/F, Three Pacific Place, 1 Queen’s Road East, Wanchai, Hong Kong.

Our representative in the EU for the purpose of EU data protection laws is Tencent International Service Europe B.V., which is a Dutch company within our corporate group. The registered address of Tencent International Service Europe B.V. is Gustav Mahlerplein 2, 1082 MA,  Amsterdam, the Netherlands and can be contacted at eudataprotection@tencent.com. Our data protection officer can be contacted at privacy@wetv.vip.

Our representatives in certain jurisdictions are as follows:

Jurisdiction	Representative	Address	Contact details
EU	Tencent International Service Europe B.V.	Gustav Mahlerplein 2, 1082 MA,  Amsterdam, the Netherlands	eudataprotection@tencent.com
Korea	Kite Bird Korea Yuhan Hoesa	25F, 55, Sejong-daero, Jung-gu, Seoul (Taepyeongro 2-ga), Korea	privacy@wetv.vip
Türkiye	Özdağıstanli Ekici Avukatlık Ortaklığı.	Varyap Meridian Grand Tower ABlok Al Zambak Sok No: 2 K: 32 D. 270 Ataşehir Istanbul Türkiye	tencent@iptech-legal.com
Thailand	Tencent (Thailand) Company Limited	8 T-One Building, Floor 10th, 11th & 12th (Unit 3-5), Soi Sukhumvit 40, Sukhumvit Road,  Khwaeng Phra Khanong, Khet Khlong Toei, Bangkok 10110, Thailand	localrepresentative@tencent.co.th

 

Please reach out to us if you have any questions or concerns regarding the processing of your personal information: you can contact us anytime at privacy@wetv.vip.

1.                The Types of Personal Information We Use

This section describes the different types of personal information we collect from you and how we collect it. If you would like to know more about specific types of data and how we use that data, please see the section entitled “How We Use Your Personal Information” below.

The following is a high-level summary of the types of personal information we use:

A. Information you provide to us (either directly or through a third party)

 

·         Account registration information: You give us information about you when you set up an account to register for the Service: your name, email address, phone number, profile picture, gender, birth date and login details. If you choose to register for the Service using your social media account (such as Facebook, LINE, WeChat or Apple), your information from your social media account, including your username, profile picture, gender and birth date.

·         Customer support and feedback information: Relevant information that you voluntarily provide to us when you communicate with our customer service, when you give us reviews or feedback, set preferences on the “Settings” page of the Service or otherwise provide information to us through the Service.

B. Information about you generated as part of the Service

 

We automatically collect certain data from you when you use the Service, namely:

 

·         your IP address, Open ID, virtual user ID (VUID) and device information, including device ID,  the device you use to access the Service (e.g. computer, gaming systems, smart TVs, mobile devices etc.) and its type and configuration, connection information;

·         information regarding your use of the Service, such as statistics on page views, referral URLs and ad data, predicted age range and gender;

·         user log and running log information (i.e. log information on all the actions that you conduct when using the Service);

·         each time you interact with us, for example, if you contact our customer support team, we collect information including your name, date and time of contacting customer support, chat transcripts with customer support, your phone number (if you call us), Open ID, device ID, application version, battery level, WiFi strength, free space on device, iOS version, platform, network type, carrier, country code, and details of the ticket and error. You also have the option of providing your email address and a photo to illustrate the error;

·         your search history on WeTV, including what content you select, what videos you watch and what videos you almost watched on WeTV;

·         if you click on a link that advertises the Service, we store the marketing and analytics data for that advertisement and marketing analytics data (e.g. device ID (IDFA (iOS) or Ad ID (Google)), engagement data and search terms) with your profile;

·         if you choose a paid subscription for the Service, we collect transaction information to facilitate your paid subscription and to maintain transaction records (Open ID, cost, product purchased, IP address, device details and, if it is a web-based transaction, your email address);

·         if you enable push notifications, we use a third party SDK to automatically collect data sufficient to deliver those notifications;  

·         when you are using the Service, our security feature collects (in addition to the categories of data listed above) device information including a list of installed hack software, equipment brand and model, available space on the device, and information about your internet connection including the type (WiFi/4G/3G);

·         your WeTV account information and other personal information If you choose to participate in Chuang Asia Thailand-related activities; and

·         if P2P technology is adopted for the Service by us in your jurisdiction, we will collect your IP address and access the video files cached by you, to determine proximity for P2P and for network transmission, to accelerate content delivery.

We do not collect your credit card details (name, credit card number, expiry date and billing address), which will be collected by third party payment processors instead (for example, if you choose to subscribe via in-app purchase).

Please note that WeTV collects Installed Application information to enable push notifications to be delivered.

C. Guest Users

 

If you use the Service without registering for a WeTV account, we will collect your device information, IP address and usage behaviour. If you use the Service without registering for a WeTV account via the WeTV mobile device app, we will also collect your device ID (IDFA (iOS) or Ad ID (Google)).

 

2.                Cookies

We use cookies and other similar technologies (e.g. web beacons, log files, scripts and eTags) (“Cookies”) to enhance your experience using the Service. Cookies are small files which, when placed on your device, enable us to provide certain features and functionalities.

For more information about our Cookies policy, click here.

3.                Children

Children must not use the Service for any purpose, except where their parent or guardian has provided consent (to the extent this option is available in your jurisdiction).

By children, we mean users under the age of 18 years old; or in the case of a country where the minimum age for processing personal information differs, such different age. For users located in certain countries we have listed the relevant minimum age in the table below.

 

We do not knowingly collect personal information from children under these ages for any purpose. If you believe that we have personal information of a child under these ages without parental/guardian consent, or if you are the parent or guardian of the user and wish to withdraw consent, please contact us at privacy@wetv.vip and we will delete such information.

4.                How We Use Your Personal Information

This section provides more detail on the types of personal information we collect from you, and why. For users who live in the United Kingdom, the European Economic Area, Switzerland, Brazil or Türkiye (“Relevant Jurisdiction”) it also identifies the legal basis under which we process your data.

Personal Information	Purpose of Use	Legal Basis (only relevant if you are located in a Relevant Jurisdiction)
Information you provide to us (either directly or through a third party)
If you choose to register via creating a new account: name, email address, phone number, profile picture, gender, birth date and login details	We use this information to create your account for the Service in accordance with your request and for account verification and security check. We also use your name and profile picture for when you choose to upload videos on WeTV.	Necessary to perform our contract with you to provide the Service.
If you choose to log in via your social media account (such as Facebook, LINE, WeChat or Apple): username and profile picture of your social media account	We use this information to create your account for the Service in accordance with your request.	Necessary to perform our contract with you to provide the Service.
Customer support and feedback information: relevant information that you voluntarily provide to us when you communicate with our customer service, when you give us reviews or feedback, set preferences on the “Settings” page of the Service or otherwise provide information to us through the Service	We use this information to provide: ·         troubleshooting, such as addressing and remediating technical issues and bugs; and/or ·         administering customer support services to you.	Necessary to perform our contract with you to provide and support the Service.
If you choose to participate in Chuang Asia Thailand-related activities, such as voting for your favourite contestants: WeTV account information, name, email address, phone number, profile picture, gender, age, birth date,	We use this information to: ·         ensure that you are not a minor or underaged user before you proceed to participate in the voting activities for Chuang Asia Thailand; and ·         facilitate your participation in Chuang Asia Thailand-related activities.	Necessary to perform our contract with you to provide the Chuang Asia Thailand-related activities.
Information generated as part of the Service
Open ID VUID: username, profile picture, login channel, gender, birthday, subscription status and payment status	We use this information to: ·         assign you an ID within the Service and identify and remember you when you log in to the Service; ·         store your Service data with your account; and ·         remember your subscription information to and provide the Service.	Necessary to perform our contract with you to provide the Service.
IP address	We use this information to allow you to connect to our server and to deliver you personalised recommendations on the Service and advertising.	Necessary to perform our contract with you to provide the Service.
Device information: Device ID (IDFA (iOS) or Ad ID (Google)), the device you use to access the Service (e.g. computer, gaming systems, smart TVs, mobile devices etc.) and its type and configuration and connection information	We use this information: ·         to improve our services, including the functionality of the Service; ·         for security and verification purposes; and ·         to identify and address bugs and assess Service function for optimisation.	It is in our legitimate interest to ensure the security of our Service and to improve our Service. We process the IDFA and Ad ID with your consent.
Information regarding your use of the Service: such as statistics on page views, referral URLs and ad data, predicted gender and age range	We use this information to: ·         improve the accuracy of advertising display and service delivery; ·       enable better content selection for you; and ·       train our algorithm for content recommendation to ensure you see content that may interest you.	Necessary to perform our contract with you to provide the Service. It is in our legitimate interest to deliver advertising and marketing to you. In certain jurisdictions we may obtain consent to processing certain data.
User log and running log information: log information on all the actions that you conduct when using the Service	We use this information to: ·         verify your subscription status; ·         update watching history of the same account across multiple platforms; ·         provide you with personalised recommendations on the Service; ·         improve the accuracy of advertising display and service delivery; and ·         train our algorithm for content recommendation to ensure you see content that may interest you.	It is in our legitimate interest to ensure the security of our Service and to improve our Service.
Crash reports, error logs and troubleshooting: device model, device brand, Android OS version, Android API version, device manufacturer and version, CPU model, whether device is rooted, disk memory, SD card space, internal storage space, free space on device, connectivity and network information, current process information and process IDs on your device, IDFV, whether device jailbroken, area code,	We use this information to: ·         detect and manage technical issues and crashes (such as when the Service is not responding or has crashed unexpectedly), so that we can provide troubleshooting; and ·         improve the stability of the Service	Necessary to perform our contract with you to provide and support the Service. It is in our legitimate interests to ensure the smooth running of the Service and manage technical issues and crashes.
Customer support log information: name, date and time of contacting customer support, chat transcripts with customer support, your phone number (if you call us), Open ID, application version, battery level, WiFi strength, free space on device, iOS version, platform, network type, carrier, country code, details of the ticket and error, email address and photo (if you provide us this to illustrate the error)	We use this information to: ·         provide troubleshooting, such as addressing and remediating technical issues and bugs; and ·         administer customer support services to you.	Necessary to perform our contract with you to provide and support the Service.
Search information: your search history on WeTV, including what content you select, what videos you watch and what videos you almost watched on WeTV	We use this information to improve our Service, including the functionality of the Service.	Necessary to perform our contract with you to provide the Service.
Advertising data: gender, date of birth, age range, location (IP address) and watch history (such as statistics on page views, referral URLs and ad data including device ID (IDFA (iOS) or Ad ID (Google)))	We use this information to understand your interests and to deliver personalised recommendations on the Service and advertising and marketing to you on and off the Service.	It is in our legitimate interest to deliver advertising and marketing to you. In certain jurisdictions we may obtain consent to processing certain data.
Marketing analytics data: your device ID (IDFA (iOS) or Ad ID (Google)), region, engagement data, watch history, payment actions, open sessions and search terms	If you click on a link or interact with content that advertises the Service, we store the marketing and analytics data for that advertisement and certain marketing analytics data with your profile.	It is in our legitimate interests to use this information to monitor the success of our advertising and marketing programs.
Transaction records: WeTV VIP account information, Open ID, cost, product  purchased, IP address, device details and email address (if web-based transaction)	We use this information to facilitate your paid subscription and to maintain a record of your transaction history.	Necessary to perform our contract with you to enable your paid subscription of the Service.
Security-related information: list of hacking or cheating software, device operation system settings, device information including mobile phone brand, model, CPU structure, CPU model, kernel version and resolution	We use this information to: ·         provide a fair environment; and ·         solve crashes and optimise compatibility.	It is in our legitimate interests to use this information to protect the integrity of the Service and improve its operation.
Push notification data: device information (manufacturer, model, system type and version, language, ID, resolution, country code, network type, boot time, network status, RAM/ROM), network information (IP address, carrier), interactions, app version	We use this information to provide you with relevant push notifications.	For Apple users, if you choose to enable push notifications, we process this information with your consent. For Android users, you may choose to receive or reject push notifications via the in-app settings or device settings.
Email and SMS updates: your email address and phone number	We use this information to inform you about shows we’ve added which may be of interest to you via email and/or SMS.	We process this information with your consent.
P2P connection data (if and to the extent P2P technology is adopted for the Service by us in your jurisdiction): your IP address (encrypted), video file cached by you	We use this information to facilitate P2P acceleration for delivery, and determine proximity for P2P technology.	It is in our legitimate interest to use this information for network transmission and to accelerate content delivery.
Guest Users
If you use the Service without registering for a WeTV account, we will collect information regarding the device type (computer, gaming systems, smart TV, mobile device type) you use to access the Service, and its type, configuration and connection information. We will also collect your IP address and your usage behaviour (statistics on page views, referral URLs and ad data). If you use the Service on your mobile device via the WeTV mobile device app without registering for a WeTV account, in addition to the above, we will also collect your device ID (IDFA (iOS) or Ad ID (Google)).	We use this information: ·         to offer personalised services and recommend shows to Guest Users to watch next (mobile device users); and ·         for data analytics (website users).	We process this information with your consent.

We aggregate and anonymise the above information and use the resulting information for purposes including Service improvement, insights (including into our Services and campaigns), analytics and research. If you are in a Relevant Jurisdiction, our legal basis for this processing is our legitimate interests to generate such information to better improve and understand our Service and users.

5.                How We Store and Share Your Personal Information

Our corporate group operates around the world. Pursuant to our contract with you to provide you with the Service, your personal information will be processed on servers that may not be located where you live. No matter where our servers are located, we take appropriate measures to safeguard your rights in accordance with this Privacy Policy. Our servers for the Service are located in Singapore and the PRC.

In addition, your information can be accessed from outside of where you live by our support, engineering and other teams (including Singapore and the PRC).

Only where necessary will we share your personal information with third parties. Situations where this occur are:

·         Third parties that provide services in support of the Service, including (i) WeTV support staff who assist to provide you with the Service; (ii) service providers who assist with providing marketing, advertising (Google), communications, messaging, infrastructure and IT services, to personalise and optimise the Service, to provide customer support; (iii) our payment processors (Apple Pay, Google Pay) for the purposes of processing payment and to process and limit fraud in connection with your payment method; and (iv) cloud service providers (Google Cloud), for the purpose of providing us with platform, cloud storage, video transcoding and video streaming services in order to support the Service. All companies providing services for us are prohibited from retaining, using, or disclosing your personal information for any purpose other than providing us with their services.

·         Partners that provide our Services via their platforms or otherwise make our Services available.

·         Companies within our corporate group who process your personal information in order to operate the Service. All related group companies may only use your personal information in accordance with this Privacy Policy.

·         Regulators, judicial authorities and law enforcement agencies, and other third parties for safety, security, or compliance with the law. There are circumstances in which we are legally required to disclose information about you to authorities, such as to comply with a legal obligation or processes, enforce our terms, address issues relating to security or fraud, or protect our users. These disclosures may be made with or without your consent, and with or without notice, in compliance with the terms of valid legal process such as a subpoena, court order, or search warrant. We are usually prohibited from notifying you of any such disclosures by the terms of the legal process. We may seek your consent to disclose information in response to a governmental entity’s request when that governmental entity has not provided the required subpoena, court order, or search warrant. We may also disclose your information to:

• enforce our terms and conditions and other agreements, including investigation of any potential violation thereof;
• detect, prevent or otherwise address security, fraud or technical issues; or
• protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law (exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).
• A third party that acquires all or substantially all of us or our business. We may also disclose your information to third parties if we either: (a) sell, transfer, merge, consolidate or re-organise any part(s) of our business, or merge with, acquire or form a joint venture with, any other business, in which case we may disclose your data to any prospective buyer, new owner, or other third party involved in such change to our business; or (b) sell or transfer any of our assets, in which case the information we hold about you may be sold as part of those assets and may be transferred to any prospective buyer, new owner, or other third party involved in such sale or transfer.

6.                The Security of Your Personal Information

We are committed to maintaining the privacy and integrity of your personal information no matter where it is stored. We have information security and access policies that limit access to our systems and technology, and we protect data through the use of technological protection measures such as encryption.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will implement and maintain reasonable measures to protect your personal information, we cannot guarantee the security of the information transmitted through the Service or otherwise via the Internet; any transmission is at your own risk.

7.                Data Retention                                 

We do not keep your data for longer than is necessary unless we are required to do so under law. For further details on how long we keep your data, please refer to the time periods set out below.       

 

Personal Information	Retention Policy
Account registration information Customer support and feedback information Advertising data IP address, Open ID, VUID and device information Information regarding your use of the Service (e.g. statistics) User log and running log information Crash reports, error logs and troubleshooting Customer support log information Search history information Marketing analytics data Transaction records Security-related information Push notification data	Stored for the earlier of: ·         the lifetime of your use of WeTV (i.e. until account deletion in accordance with your request) and then for 30 days; or ·         if we cease operating WeTV in your country, your data will be deleted within 6 months from the day we cease our operations.
P2P connection data	Stored until you exit the Service (after which your IP address will be deleted within a few minutes).
Cookies	Stored in accordance with the Cookies policy.
Guest User data	Stored for the earlier of: ·         the lifetime of your use of WeTV (i.e. until account deletion in accordance with your request) and then for 30 days; or ·         if we cease operating WeTV in your country, your data will be deleted within 6 months from the day we cease our operations.

 

If we are required to retain your information beyond the retention periods set out above, for example to comply with applicable laws, we will store it separately from other types of personal information.

8.                Your Rights

Some jurisdictions’ laws grant specific rights to users of the Service, which are set out in this section.

This section entitled “Your Rights” applies to users that are located in the Relevant Jurisdictions. If you are located in a territory outside a Relevant Jurisdiction, please refer to the Supplemental Jurisdiction-Specific Terms for an overview of your rights and how these can be exercised.

The sub-sections entitled “Access”, “Correction”, and “Erasure” also apply to users that are located in Canada, Argentina, and India. The sub-sections entitled “Access” and “Correction” also apply to users that are located in the Kingdom of Saudi Arabia.

The sub-section entitled “Advertising” also applies to users that are located in Hong Kong SAR, Macau, Japan, Malaysia, Singapore, Korea, Thailand, United States, Canada, Australia, New Zealand, Argentina, Brazil, Cambodia, Egypt, India, Indonesia, Laos, Maldives, Mexico, Morocco, Myanmar, Philippines, Sri Lanka, Chinese Taiwan, Türkiye, UAE, Saudi Arabia and Vietnam.

You have certain rights in relation to the personal information we hold about you, depending on where you are located. Some of these only apply in certain circumstances (as set out in more detail below). We must respond to a request by you to exercise those rights without undue delay and at least within one month (though this may be extended by a further two months in certain circumstances). To exercise any of your rights, please contact us at privacy@wetv.vip.

Access

You have the right to access personal information we hold about you, how we use it, and who we share it with. You can access the personal information you have made available as part of your account by logging into your account. If you believe we hold any other personal information about you, please contact us at privacy@wetv.vip.

Portability

You have the right to receive a copy of certain personal information we process about you. This comprises any personal information we process on the basis of your consent or pursuant to our contract with you, as described above in the section “How We Use Your Personal Information”. You have the right to receive this information in a structured, commonly used and machine-readable format. You also have the right to request that we transfer that personal information to another party, with certain exceptions. We will provide further information to you about this if you make such a request.

If you wish for us to transfer such personal information to a third party, please ensure you detail that party in your request. Note that we can only do so where it is technically feasible. Please note that we may not be able to provide you with personal information if providing it would interfere with another’s rights (for example, where providing the personal information we hold about you would reveal information about another person or our trade secrets or intellectual property).

Correction

You have the right to correct any of your personal information we hold that is inaccurate. You can access the personal information we hold about you by logging into your Service account. If you believe we hold any other personal information about you and that information is inaccurate, please contact us at privacy@wetv.vip. 

Erasure

You can delete your account, or remove certain personal information by logging into your Service account. If there is any other personal information you believe we process that you would like us to erase, please contact us at privacy@wetv.vip.

We may need to retain personal information if there are valid grounds under data protection laws for us to do so (for example, for the defence of legal claims or freedom of expression) but we will let you know if that is the case. Where you have requested that we erase personal information that has been made available publicly on the Service and there are grounds for erasure, we will use reasonable steps to try to tell others that are displaying the personal information or providing links to the personal information to erase it too.

Restriction of Processing to Storage Only

You have a right to require us to stop processing the personal information we hold about you other than for storage purposes in certain circumstances. Please note, however, that if we stop processing the personal information, we may use it again if there are valid grounds under data protection laws for us to do so (for example, for the defence of legal claims or for another’s protection). As above, where we agree to stop processing the personal information, we will try to tell any third party to whom we have disclosed the relevant personal information so that they can stop processing it too.

Objection

You have the right to object to our processing of your personal information. We will consider your request in other circumstances as detailed below by contacting us at privacy@wetv.vip.

To the extent provided by applicable laws and regulations, you may withdraw any consent you previously provided to us for certain processing activities by contacting us at privacy@wetv.vip. Where consent is required to process your personal information, if you do not consent to the processing or if you withdraw your consent, we may not be able to deliver the expected service.

Please refer to the Supplemental Jurisdiction-Specific Terms for an overview of your rights and how these can be exercised if you are located in one of the jurisdictions specified therein.

Announcements

We may from time to time send you announcements when we consider it necessary to do so (for example, when we temporarily suspend access to the Service for maintenance, or security, privacy or administrative-related communications). You may not opt-out of these service-related announcements, which are not promotional in nature.

Advertising

You may choose to stop receiving advertising or marketing promotions from us when using the Service by following the instructions to unsubscribe in the emails or SMS,  or you can contact us at privacy@wetv.vip.

9.                Contact & Complaints

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to privacy@wetv.vip.

In the event that you wish to make a complaint about how we process your personal information, please contact us in the first instance at privacy@wetv.vip and we will endeavour to deal with your request as soon as possible. This is without prejudice to your right to launch a claim with the data protection authority in the country in which you live or work where you think we have infringed data protection laws.

10.            Changes

If we make any changes to this Privacy Policy we will post the updated Privacy Policy here. Please check this page frequently to see if there are any updates or changes to this Privacy Policy.

11.            Language

Except as otherwise prescribed by law, in the event of any discrepancy or inconsistency between the English version and local language version of this privacy policy, the English version shall prevail.

SUPPLEMENTAL TERMS – JURISDICTION-SPECIFIC

Some jurisdictions’ laws contain additional terms for users of the Service, which are set out in this section.

If you are a user located in one of the jurisdictions below, the terms set out below under the name of your jurisdiction apply to you in addition to the terms set out in our Privacy Policy above.

Algeria

By using this Service, you give us your consent for the collection, storage, treatment and use of your personal information, and transfer of your personal information to a third party (local cloud providers to back up your data or our affiliates around the world to help us deliver the Service) located in Singapore and the PRC (as described in the Privacy Policy) where it is manually and electronically treated.

Argentina

Your rights

If you are dissatisfied with our response to your request for access to, correction, or erasure of your personal information or your privacy complaint in respect of your personal information, you may contact the Agency for Access to Public Information at: Av. Pte. Gral. Julio A. Roca 710, Piso 2°, Ciudad de Buenos Aires. +5411 3988-3968 or email datospersonales@aaip.gob.ar.

Data transfers

While we take reasonable steps to ensure that third party recipients of your personal information comply with privacy laws that are similar to those of your jurisdiction, by providing us your personal information and by using the Service, you consent to the transfer of your personal information to a jurisdiction where privacy laws may not offer the same level of protection as the laws that may apply in Argentina.

Australia

Overseas Recipients

We take reasonable steps to ensure that third party recipients of your personal information located outside Australia handle your personal information in a manner that is consistent with Australian privacy laws. However, you acknowledge that we do not control or accept liability for the acts and omissions of these third party recipients.

Access

You have the right to access personal information we hold about you, how we use it, and who we share it with. You can access the personal information you have made available as part of your account by logging into your account. If you believe we hold any other personal information about you, please contact us at privacy@wetv.vip.

Correction

You have the right to correct any of your personal information we hold that is inaccurate. You can access the personal information we hold about you by logging into your account. If you believe we hold any other personal information about you and that information is inaccurate, please contact us at privacy@wetv.vip.

Children

If you are under the age of 18, you undertake that you have the consent of your parent or legal guardian to register an account on and use the Service.

Transacting Anonymously

Where practicable, we will give you the option of not identifying yourself or using a pseudonym when registering an account on or using the Service. You acknowledge that if you do not provide us with your personal information, we may be unable to provide you with access to certain features or sections of the Service, including social media integration and In-Service purchases.

Your Rights

If you are dissatisfied with our response to your request for access to, or correction of, your personal information or your privacy complaint in respect of your personal information, you may contact the Office of the Australian Information Commissioner (telephone: +61 1300 363 992 or email: enquiries@oaic.gov.au).

Data Transfers

While we take reasonable steps to ensure that third party recipients of your personal information comply with privacy laws that are similar to those of your jurisdiction, you acknowledge and agree that we cannot control the actions of third party recipients and so cannot guarantee that they will comply with those privacy laws.

Bangladesh

Agreement

By accepting this Privacy Policy, you expressly state that you authorise us to collect, use, store, and process your personal data, including disclosing to third parties, to the extent provided by this Privacy Policy. By clicking “accept”, you consent to the cross-border transfer of your information to any country where we have databases or affiliates and, in particular, to Singapore and the PRC.

Age Restriction

In order to use the Service, you represent that you are at least 18 years old and, therefore, legally capable of entering into binding contracts.

Brazil

Language

This Privacy Policy is provided in Portuguese for users located in Brazil. In case of dispute, the Portuguese version of this Privacy Policy shall prevail.

Consent Revocation

Whenever we use your personal information based on your consent, you may revoke the consent that you have previously given for the collection, use and disclosure of your personal information, subject to contractual or legal limitations. To revoke such consent, you may terminate your account or you can contact privacy@wetv.vip. This may affect our provision of the Service to you.

Parental and Guardian Consent

If you are under the age of 18, you should not use the Service for any purpose without first obtaining parental/guardian agreement to this Privacy Policy (both for themselves and on your behalf). We do not knowingly collect personal information from any children under the age of 18 without such consent. Please contact our Data Protection Officer if you believe we have any personal information from any children under the age of 18 without such parental/guardian consent – we will promptly investigate (and remove) such personal information. 

BY ACCEPTING THIS PRIVACY POLICY, YOU EXPRESSLY STATE THAT YOU AUTHORISE US TO COLLECT, USE, STORE, AND PROCESS YOUR PERSONAL INFORMATION, INCLUDING, DISCLOSING TO THIRD PARTIES, TO THE EXTENT PROVIDED BY THIS PRIVACY POLICY.

Canada

If you are located in Canada and wish to obtain written information about our policies and practices with respect to our service providers located outside Canada, you may contact us at privacy@wetv.vip. Our privacy experts who monitor this email address are also able to answer any questions users may have about the collection, use, disclosure or storage of personal information by our service providers.

Where we use service providers who might have access to your personal information, we require them to have privacy and security standards that are comparable to ours. We use contracts and other measures with our service providers to maintain the confidentiality and security of your personal information and to prevent it from being used for any purpose other than as provided in this Privacy Policy.

Colombia

Language

This Privacy Policy is provided in Spanish for users located in Colombia. In case of dispute, the Spanish version of this Privacy Policy shall prevail.

How We Use Your Personal Information

From the entry into force of this Privacy Policy, at the time of the collection of your personal data, we will request your prior authorization, by informing you about the specific purposes of the processing of your personal data for which such consent is obtained under the Privacy Policy.

 

Your authorization may be expressed (i) by writing, (ii) orally or (iii) through unequivocal conducts that allow us to reasonably conclude that your authorization was granted, such as the act of accepting the Privacy Policy. We may keep evidence of said authorizations, while respecting the principles of confidentiality and privacy of information.

 

Your Rights

As a data subject you have certain rights, including (i) to access, update and rectify your personal data; (ii) to request a copy of the consent you have given us; (iii) to be informed about how we have processed your personal data; (iv) to file claims before your country’s data protection authority; (v) to revoke the consent you have given us to process your personal data, unless the processing is based on compelling legitimate grounds or is needed for legal reasons; (vi) to ask for the suppression of your personal data (right to erasure); and (vii) to freely access your information.

 

You can contact us if you want to exercise any of these rights through our contact information in the section ‘Contact & Complaints’ of this Privacy Policy.

 

Proceedings For The Exercise Of Your Rights

 

Queries (rights to access): You can file queries regarding the processing of your personal data by us. Queries will be attended to within a maximum term of ten (10) business days from the date of receipt. When it is not possible to attend the query within the said term, you will be informed of the reasons for the delay and we will indicate the date on which the consultation will be attended to, which may, in no case, exceed five (5) business days following the expiration of the first term.

 

Claims (right to correction and erasure): You have the right to file claims in relation to the processing of your personal data by clearly describing the facts that give rise to your claim. The term to attend to the claim will be fifteen (15) business days from the date of receipt. When it is not possible to attend to the claim within the said term, you will be informed of the reasons for the delay and the date on which the claim will be handled, which may, in no case, exceed eight (8) business days following the expiration of the first term.

 

Egypt

Language

This Privacy Policy is provided in Arabic for users located in Egypt. In case of dispute, the Arabic version of this Privacy Policy shall prevail.  

By clicking “accept” or by proceeding with the sign up process, you acknowledge that you have read, understood, and consented to this Privacy Policy. If you do not consent to this Privacy Policy, you must not use the Service.

You are acknowledging your consent to the processing, storage, and cross-border transfer  of your personal data. The cross-border transfer may be to any country in which we have databases or affiliates, in particular Singapore and the PRC.

You can withdraw your consent to receiving marketing messages from us by following the instructions to unsubscribe in the emails or SMS,  or you can contact us at privacy@wetv.vip.

If you are a new user, you have seven days to inform us of any objection you may have to this Privacy Policy.

As an Egyptian data subject, you have certain rights under the Egyptian Personal Data Protection Law.

France

Your Rights

Instructions for the processing of your personal data after your death

You have the right to provide us with general or specific instructions for the retention, deletion, and communication of your personal data after your death.

The specific instructions are only valid for the processing activities mentioned therein and the processing of these instructions is subject to your specific consent.

You may amend or revoke your instructions at any time.

You may designate a person responsible for the implementation of your instructions. This person will be informed of your instructions in the event of your death, and be entitled to request their implementation from us. In the absence of designation or, unless otherwise provided for, in the event of the death of the designated person, their heirs will have the right to be informed of your instructions and to request their implementation from us.

When you wish to make such instructions, please contact us at privacy@wetv.vip.

Hong Kong

As a Hong Kong data subject you have legal rights in relation to the personal information we hold about you (to the extent permitted under applicable laws and regulations).

You are entitled to make a subject access request to receive a copy of the data we process about you, a data correction request as well as a right to reject to the use of your personal data for direct marketing purposes. A fee may be chargeable by us for complying with a data access request.

India

Sensitive Personal Information

Your Sensitive Personal Information shall mean passwords, financial information such as bank account, credit card, debit card or other payment instrument details, biometric data, physical or mental health, sex life or sexual orientation, and/or medical records or history, and similar information, but does not include information available in the public domain, or provided under Indian laws, including the Right to Information Act, 2005.

Sharing Of Your Sensitive Personal Information

Where we permit any third parties to collect and use your Sensitive Personal Information, we shall take reasonable measures to ensure that the third parties do not further disclose the Sensitive Personal Information.

Age Restrictions

Children under the age of 18 are not allowed to execute online contracts with us or sign up for our services. Parental consent is required for children under the age of 18 years to avail our services.

Withdrawal Of Consent

To the extent provided by applicable laws and regulations, you may withdraw any consent you previously provided to us for certain processing activities by contacting us at privacy@wetv.vip. Where consent is required to process your personal information, if you do not consent to the processing or if you withdraw your consent, we may not be able to deliver the expected service.

Indonesia

Language

In the event of any discrepancy or inconsistency between the English version and Indonesian version of this Privacy Policy, the English version shall prevail.

Consent

By accepting and consenting to this Privacy Policy, you agree that we may collect, use and share your personal information in accordance with this Privacy Policy, as revised from time to time. If you do not agree to this Privacy Policy, you must not access or use our Service and we have the right to not provide you with access to our Service.

Parental and Guardian Consent

If you are under the age of 18, you undertake that you have the consent of your parent or legal guardian to register an account on and use the Service.

Data Subject Rights

You have the right to access your personal information stored in our Service from time to time in accordance with applicable data privacy laws and regulations in Indonesia.

Data Breach

In the event we fail to maintain the confidentiality of your personal information in the Service, we will notify you through the contact information provided by you or via the Service, to the extent required by local laws and regulations.

Data Retention

We will retain your personal information in line with legal requirements.

Data Accuracy and Third Party Consent

You are responsible for making sure that any personal details which you provide to us are accurate and current. In order to confirm the accuracy of the information, we may also verify the information provided to us, at any time. You hereby represent that you have secured all necessary consent(s) before providing us with any other person’s personal information (for example, for referral promotions), in which case we will always assume that you have already obtained prior consent, and as such, you will be responsible for any claims whatsoever from any party arising as a result of the absence of such consent(s).

Japan

Minimum Age

If you are under the age of 20, you must obtain your parent’s or legal guardian’s consent to register an account on and use the Service.

Consent

By clicking “accept”, you consent to the cross-border transfer of your information to any country where we have databases or affiliates and, in particular, to Singapore and the PRC.

Your Rights

You may request us to notify you about the purposes of use of, to disclose, to make any correction to, to discontinue the use or provision of, and/or to delete any and all of your personal information which is stored by us, to the extent provided by the Act on the Protection of Personal Information of Japan. When you wish to make such requests, please contact us at privacy@wetv.vip.

Kingdom of Saudi Arabia

You consent to the collection, use, disclosure, transfer, export (to the extent permitted by applicable laws) and storage of your personal information.

Kuwait

You represent that you are at least 21 years old, or 18 years old and have obtained parental/guardian consent and, therefore, legally capable of contracting under the applicable laws and regulations in Kuwait.

By accepting this Privacy Policy, you expressly state that you authorise us to collect, use, store, and process your personal data and to disclose this data to third parties whether inside or outside of Kuwait, in line with the provisions of this Privacy Policy.

Malaysia

Language

In the event of any discrepancy or inconsistency between the English version and Bahasa Melayu version of this Privacy Policy, the English version shall prevail.

Parental and Guardian Consent

If you are under the age of 18, please do not use the Service.

In the event you are agreeing to this Privacy Policy in order for a minor to access and use the Service, you hereby consent to the provision of personal information of the minor to be processed in accordance with this Privacy Policy and you personally accept and agree to be bound by the terms in this Privacy Policy. Further, you hereby agree to take responsibility for the actions of such minor, and that minor’s compliance with this Privacy Policy.

Rights of Data Subjects

Right of access: You have the right to request access to and obtain a copy of your personal information that we have collected and is being processed by or on behalf of us. We reserve the right to impose a fee for providing access to your personal information in the amounts as permitted under law.

When handling a data access request, we are permitted to request for certain information to verify the identity of the requester to ensure that he/she is the person legally entitled to make the data access request.

Right of correction: You may request for the correction of your personal information. When handling a data correction request, we are permitted to request for certain information to verify the identity of the requester to ensure that he/she is the person legally entitled to make the data correction request.

Right to limit processing of your personal information: You may request to limit the processing of your personal information by using the contact details provided above. However, this may affect our provision of the Service to you.

Contact

To protect your personal information and handle complaints relating to your personal information, we have appointed the following department responsible for managing and protecting your personal information:

·         Our data protection officer, responsible for the management and safety of your personal information

·         Telephone: +603-22872388

·         Email: privacy@wetv.vip

Mexico

Language

This Privacy Policy is provided in Spanish for users located in Mexico. In case of dispute, the Spanish version of this Privacy Policy shall prevail.

Types of personal information we use

For clarification purposes, in the section “The Types of Personal Information We Use” and the section “How We Use Your Personal Information” you can find full details about the personal data we use. Therefore, we are providing you with complete information about the personal data we use in terms of the Federal Law on Protection of Personal Data held by Private Parties and other applicable regulations.

Cookies

Through the use of cookies, we collect certain information related to your browsing and device, some of which may be considered personal data (detailed in the relevant sections above). You may be able to refuse or disable cookies by adjusting your browser settings. Because each browser is different, you should consult the instructions provided by your browser. If you choose to refuse, disable, or delete cookies, some of the functionalities of the Service may no longer be available to you. For more information about our use of cookies and how to disable them, please visit our Cookie policy.

Purposes of Processing

Some of the purposes of processing stated above are for voluntary purposes, including to show you personalised recommendations and advertising. We may also use your personal data for the voluntary purpose of sending information to your email or SMS that we may consider relevant to you. You may object to the processing of your personal data for voluntary purposes as stated in the section “Your Rights” below.

Please be informed that we may also use your personal data to respond to requests you send us in relation to your personal data and to carry out the transfer of personal data detailed in the section “How We Store and Share Your Personal Information”.

Data Transfer Consent

In general, we do not require your consent to carry out the transfers detailed in the section “How We Store and Share Your Personal Information”. However, we require your consent to transfer your personal data to a third party that acquires all or substantially all of us or our business.

By using the Service and providing us with your personal data, you agree to the data transfers detailed above that require your consent. You may exercise your rights in connection with your personal data as stated in the section “Your Rights” below.

Age Restrictions

You won’t be able to use the Service unless you are 18 years old or have obtained parental/guardian agreement to this Privacy Policy (both for themselves and on your behalf).

Your Rights

The sub-sections titled “Access”, “Correction”, “Erasure”, “Objection”, “Restriction of Processing to Storage Only”, which includes the limitations to the use and disclosure of your personal data, and “Advertising” included in the section “Your Rights” above also apply to users that are located in Mexico. 

You also have the right to revoke the consent that you have provided us to process your personal data.

To exercise any of your rights, contact our Data Protection Officer at privacy@wetv.vip.

To know more about your rights, as well as the applicable means, procedures and requirements to exercise any of your rights, please contact our Data Protection Officer at privacy@wetv.vip.

Morocco

The protection of your privacy is an important principle for us. We collect information for purposes strictly necessary for the proper use of the Service.

By accepting these conditions of use, you explicitly accept that your personal data may be subject to processing by the Service.

Kindly note:

·         The identity of the Data Controller is Image Future Investment (HK) Limited, email: privacy@wetv.vip

·         The purposes of the processing for which the data is intended are set out in the table in Section 2 (“How We Use Your Personal Information”).

·         Recipients or categories of recipients are set out in the second paragraph of Section 3 (“How We Store and Share Your Personal Information”).

·         Whether the answer to the questions is compulsory or optional, as well as the possible consequences of a lack of answer: please refer to Section 2 (“How We Use Your Personal Information”) and Section 5 (“Your Rights”, sub-paragraph “Objection”).

New Zealand

This section applies to users located in New Zealand:

Overseas Recipients

We take reasonable steps to ensure that third party recipients of your personal information located outside New Zealand handle your personal information in a manner that is consistent with New Zealand privacy laws. However, you acknowledge that we do not control, or accept liability for, the acts and omissions of these third party recipients.

Access

You have the right to access personal information we hold about you, how we use it, and who we share it with. You can access the personal information you have made available as part of your account by logging into your account. If you believe we hold any other personal information about you, please contact us at privacy@wetv.vip.

Correction

You have the right to request the correction of any of your personal information we hold that is inaccurate. You can access the personal information we hold about you by logging into your account. If you believe we hold any other personal information about you and that information is inaccurate, please contact us at privacy@wetv.vip.

Children

If you are under the age of 16, you undertake that you have the consent of your parent or legal guardian to register an account on and use the Service.

Your Rights

If you are dissatisfied with our response to your request for access to, or correction of, your personal information or your privacy complaint in respect of your personal information, you may contact the Office of the New Zealand Privacy Commissioner (www.privacy.org.nz).

Data Transfers

While we take reasonable steps to ensure that third party recipients of your personal information comply with privacy laws that are similar to those of your jurisdiction, you acknowledge and agree that we cannot control the actions of third party recipients and so cannot guarantee that they will comply with those privacy laws.

Peru

You may exercise rights related to the protection of personal information by requesting access to your personal information or the correction, deletion or suspension of processing of your personal information, etc. pursuant to applicable laws such as the Personal Data Protection Law (the “Law”).

You may also exercise these rights through your legal guardian or someone who has been authorised by you to exercise the right. However, in this case, you must submit a power of attorney to us in accordance with the Law.

Upon your request, we will take necessary measures without delay in accordance with applicable laws such as the Law.

You can also withdraw your consent or demand a suspension of the personal information processing at any time.

If you consider that your request has not been met you may file a claim with the Peruvian National Authority of Personal Data Protection.

Contact

To protect your personal information and handle complaints relating to your personal information, we have appointed the following department responsible for managing and protecting your personal information.

• Data Protection Team, responsible for the management and safety of your personal information
• Contact: privacy@wetv.vip

Philippines

Minimum Age

You must be at least 18 years of age to be able to use the Service.

Your Rights

You are entitled to the following rights:

• Right to be informed. You may in certain circumstances have the right to be informed whether personal data pertaining to is being, or has been processed, including the existence of automated decision-making and profiling.
• Right to object. You may in certain circumstances have the right to object to the processing of your personal information, including processing for direct marketing, automated processing or profiling.
• Right to access. You may in certain circumstances have the right to seek reasonable access to, upon request, your personal information.
• Right to rectification. You may in certain circumstances have the right to dispute an inaccuracy or error in your personal information and have us correct it, unless the request is vexatious or otherwise unreasonable.
• Right to erasure or blocking. You may in certain circumstances have the right to suspend, withdraw or seek the blocking, removal or destruction of your personal information.

Consent

By consenting to this Privacy Policy, you consent to us:

·         collecting and processing your personal information as described in the section “How We Use Your Personal Information” above;

·         sharing your personal information with third parties, companies within our corporate group, and a third party that acquires substantially all or substantially all of us or our business, as described in this Privacy Policy and for the purposes stated herein; and

·         transferring or storing your personal information in destinations outside the Philippines as described in the section “How We Store and Share Your Personal Information” above.

Qatar

If you are using the Service in Qatar, you consent (for the purposes of Law No. 13 of 2016 on the Protection of Personal Data, as may amended from time to time) to the processing of your information in accordance with this Privacy Policy.

Republic of Korea

How We Store and Share Your Personal Information

We provide your personal information to third parties as described below:

Name of Recipient (and contact information) & Country	Types of Personal Information provided	Purpose of Use by Recipient	Period of Retention and Use by Recipient
Google Inc. https://policies.google.com/privacy (United States unless otherwise described in the service provider’s  privacy policy)	User payment and account information	Facilitate processing of payments via Google Pay.	In accordance with the Google Developer License Agreement and privacy policy.
Google Analytics https://policies.google.com/privacy (United States unless otherwise described in the service provider’s  privacy policy)	·         Engagement data, including watching action, activeness, log in status will be transferred to Google for targeting marketing campaigns ·         Ad ID	For  targeting marketing campaigns.	In accordance with the Google Developer License Agreement and privacy policy.

Delegation of Processing

For the performance of the services detailed in this Privacy Policy, we delegate the processing of your personal information to the following professional service providers:

Delegatee	Description of Delegated Services
Tencent Shenzhen Computer Systems Limited	Data processor: Processes and stores data on behalf of the data controller

 

Overseas Transfer of Personal Information

We transfer personal information to third parties overseas as follows:

Recipient (Contact Information of Information Manager)	Country to Which Your Personal Information is to be Transferred	Date and Method of Transfer	Types of Personal Information to be Transferred	Purposes of Use by Recipients	Period of Retention of Use by Recipient
Tencent Shenzhen Computer Systems Limited	PRC	Transmitted from time to time	All personal data collected	Data processor: Processes and stores data on behalf of the data controller	For the data retention period specified under “How Do We Store and Share Your Personal Information”
Aceville Pte Ltd	Singapore	Transmitted from time to time	All personal data collected	Data processor: Processes and stores data on behalf of the data controller	For the data retention period specified under “How Do We Store and Share Your Personal Information”
Google Inc. https://policies.google.com/privacy	United States unless otherwise described in the service provider’s privacy policy	Transmitted from time to time	User payment and account information	Facilitate processing of payments via Google Pay	In accordance with the Google Identity Platform terms (https://developers.google.com/identity)
Google Ad Manager https://policies.google.com/privacy	United States unless otherwise described in the service provider’s privacy policy	Transmitted from time to time	Usage including watching action, activeness, log in status Ad ID, IDFA	To monitor the success of targeted advertising activities	In accordance with the Google Identity Platform terms (https://developers.google.com/identity)
Facebook	United States unless otherwise described in the service provider’s privacy policy	Transmitted from time to time	User watching, login, subscribe action	Re-targeting marketing to train algorithm to find high potential target audience	In accordance with Facebook Privacy Policy  (https://www.facebook.com/policy.php)
AppsFlyer	Dublin, Ireland hosted by AWS and in St. Ghislain, Belgium hosted by Google Cloud	Transmitted from time to time	User activity, watch, login event	Analysis marketing efficiency	180 days or upon request

You may refuse the overseas transfer of your personal information by contacting our Data Protection Department. If you refuse the overseas transfer of your personal information, your personal information will not be transferred overseas. However, you may not be able to use our services for which overseas transfer of personal information is necessary.

Data Destruction

Personal information, which has fulfilled the purpose for which it was collected or used, and has reached the period of time during which personal information was to be processed, will be destroyed, except where there is a law or regulation that requires us to retain that personal information.

Personal information stored in electronic files will be deleted safely in an irreversible way by using technical methods, and printed information will be destroyed by shredding or incinerating such information.

In the event that the data retention periods for your personal information as detailed in section 4 “Data Retention” is shorter than required under applicable laws,  your personal information will be retained pursuant to the following laws:

Act on the Consumer Protection in Electronic Commerce, Etc.	Article 6 of the Act on the Consumer Protection in Electronic Commerce	In an electronic commerce or a mail-order sale ·        Records regarding execution or withdrawal of a contract (5 years) ·        Records regarding the payment of a price and the supply of goods and services (5 years) ·        Records regarding customer services or dispute resolution (3 years)”
Protection of Communications Secrets Act	Article 41 of the Decree of the Act, Article 15-2 of the Protection of Communications Secrets Act	·        Log records, IP address (3 months)

 

Your Rights

You may exercise rights related to the protection of personal information by requesting access to your personal information or the correction, deletion or suspension of processing of your personal information, etc. pursuant to applicable laws such as the Personal Information Protection Act (“PIPA”).

You may also exercise these rights through your legal guardian or someone who has been authorised by you to exercise the right. However, in this case, you must submit a power of attorney to us in accordance with the Enforcement Regulations of the PIPA.

Upon your request, we will take necessary measures without delay in accordance with applicable laws such as the PIPA.

You can also withdraw your consent or demand a suspension of the personal information processing at any time.

Domestic Privacy Representative

Pursuant to the Article 32-5 of Network Act and Article 39-11 of the amended PIPA the information regarding the domestic agent is as follows:

·         Name: Kite Bird Korea Yuhan Hoesa

·         Address: 25F, 55, Sejong-daero, Jung-gu, Seoul (Taepyeongro 2-ga), Korea

·         Telephone Number: +82-2-2185-0926 / Email: privacy@wetv.vip

Contact

To protect your personal information and handle complaints relating to your personal information, we have appointed the following department responsible for managing and protecting your personal information.

·         Data Protection Department, responsible for the management and safety of your personal information

• Telephone: +82-2-2185-0926
• Email: privacy@wetv.vip

Russia

The Service is not intended for the Russian market, and does not operate a Russian version, but if you happen to be using the Service from Russia you consent to:

·         for the purposes of the Russian Federal Law No. 152-FZ dated 27 July 2006 “On Personal Data” (as amended) or any replacement regulations, the processing of your information in accordance with this Privacy Policy; if legitimate interests, optimisation of the Service or carrying out of the contract are mentioned herein, you agree that, for the purposes of Russian law, the consent so provided can be considered an additional ground for processing (meaning that the processing is conducted with your consent); this consent also covers the processing of any cookies (to the extent that those qualify as personal data under Russian law);

·         the cross-border transfer of your information to any country where we have databases or affiliates, in particular Singapore and the PRC;

·         for the purposes of Article 152.1 of the Russian Civil Code, the processing of your image in accordance with this Privacy Policy; and

·         for the purposes of Federal Law “On Marketing/Advertising”, that we may share advertising/marketing communications with you, unless you have opted-out from such communications.

The sub-sections “Access”, “Correction”, “Erasure”, “Restriction of Processing to Storage Only”, “Objection” and “Advertising” of the section “Your Rights” above apply to users in the Russian Federation.

We will notify you of any material changes and may request you to acknowledge such changes. Unless we require the acknowledgment, you shall be deemed to have agreed to the changes if you continue using the Service upon the notification.

As regards the representative for Russia, you can contact us at privacy@wetv.vip. Please include the word “Russia” in the subject line of your email.

Singapore

By clicking “accept”, you consent to the cross-border transfer of your information to any country where we have databases or affiliates and, in particular, the PRC.

Our designated data protection officer for the purposes of compliance with the Personal Data Protection Act 2012 can be contacted at privacy@wetv.vip.

South Africa

You have the right to lodge a complaint with the Information Regulator (South Africa) by emailing it on inforeg@justice.gov.za. The Information Regulator (South Africa)’s physical address is 33 Hoofd Street Forum III, 3rd Floor Braampark, Braamfontein, Johannesburg, South Africa.

Taiwan

We do not knowingly collect or solicit personal information from anyone under the age of 7 or knowingly allow such persons to register on the WeTV platform. If you are under 7, please do not attempt to use or register for our Service or send any personal information about yourself to us. No one under the age of 7 may provide any personal information to us while using the Service. In the case of users located in Chinese Taiwan, persons under the age of 20 are required to obtain parental/guardian consent prior to using the Service.

Thailand

By clicking “accept”, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with this Privacy Policy, you must not use the Service.

You may withdraw your consent to the processing of your personal information. You may request us to provide access to, make any correction to, discontinue, object to, restrict the use or provision of, erase any and all of your personal information and/or to request for data portability of any and all of your personal information which is stored by us, as well as file a complaint to the relevant authority, to the extent provided by the Act on the applicable data privacy laws and regulations in Thailand, including the Thai Personal Data Protection Act. When you wish to make such requests, please contact us at localrepresentative@tencent.co.th.

We will give you notice by email of any changes to this Privacy Policy, and give you an opportunity to reject such changes, failing which the changes will become effective as stated in the notice.

Türkiye

Our Data Controller Representative in Türkiyeis Özdağıstanli Ekici Avukatlık Ortaklığı for the purpose of compliance with Turkish Law on Personal Data Protection Law (“DPL”) and its secondary regulations can be contacted at tencent@iptech-legal.com. Please include the word “Türkiye” in the subject line of your email.

You have legal rights, which are set forth in Article 11 of the DPL in relation to the personal information data we hold about you. As a Turkish data subject, you may have the right to (and to the extent permitted under applicable laws and regulations):

·         learn whether or not your personal data has been processed;

·         request information about processing if your personal data has been processed;

·         learn the purpose of processing of your personal data;

·         know the third parties in the country or abroad to whom personal data has been transferred;

·         request rectification in the event personal data is incomplete or inaccurate;

·         request deletion or destruction of personal data within the framework of the conditions set forth under Article 7 of the DPL; and

·         object to certain processing of data, and seek certain remedies in accordance with the DPL.

United Arab Emirates

You consent to the collection, use, disclosure, transfer, export (to the extent permitted by applicable laws) and storage of your personal information.

We may voluntarily report a cyber-security incident where it constitutes a crime under UAE law (e.g. under the UAE Cybercrime Law). The incident can be reported to the relevant authorities for the purpose of investigations. Please note that voluntary reporting of a cyber-security incident can also be made to the UAE Computer Emergency Response Team (“CERT”). CERT is a security awareness organisation that provides a process for logging incidents and advising on known cyber security threats in the UAE.

Vietnam

By accepting this Privacy Policy, you expressly agree and authorise us to collect, use, store, and process your personal information, including, lawfully disclosing and transferring it to third parties, as described in this Privacy Policy.

 

We maintain international standards and security practices for data protection. When your personal information is transferred within or outside your jurisdiction of residence, it will be subject to the same or higher levels of security practices and data protection by the recipient entity as adhered to by us. For any questions, comments and requests regarding the transfer of your personal information outside your jurisdiction of residence, please contact us at privacy@wetv.vip.

 

Where we permit any third parties to collect and use your personal information, we shall take reasonable measures to ensure that the third parties do not further disclose the personal information.

 

Sensitive personal data

 

Some of the information about you as illustrated above may be considered sensitive personal data as defined under applicable Vietnamese privacy laws, including location data.

 

Your Rights and Obligations

You have the following statutory rights as a data subject:

·         Right to know;

·         Right to consent and withdraw consent;

·         Right to access;

·         Right to delete data;

·         Right to restrict data processing;

·         Right to be provided with data;

·         Right to object data processing;

·         Right to complaint, denounce or initiate lawsuit;

·         Right to claim for damages; and

·         Right to self-protection.

You have the following statutory obligations:

·         Protect your own personal data;

·         Request other relevant organizations and individuals to protect your personal data;

·         Respect and protect personal data of others;

·         Provide complete and accurate personal data upon giving consent to the processing of your personal data; and

·         Other obligations under applicable laws.

 

Previous versions of this Privacy Policy:

·         17 May 2023

·         16 November 2023

·         2 February 2024