Tencent Video

Privacy Policy

Last Updated: May 21, 2025

Thank you for using Tencent Video! We respect your concerns about privacy and appreciate your trust and confidence in us. Please note that this privacy policy (“Privacy Policy”) applies to users of Tencent Video (including as available on the web at www.wetv.vip), which is intended for individuals located within the United States.

Here is a summary of the information contained in this Privacy Policy. This summary is to help you navigate the Privacy Policy and it is not a substitute for reading everything! You can use the hyperlinks below to jump directly to particular sections.

We will also collect some of your information if you do not create an account with Tencent Video (“Guest Users”).

What information do we need to provide the Services?

If you register an account to use the Service then we will need some information from you to set this up. If you choose to set up your profile using a social media or third party account, such as Facebook,  WeChat or Sign in with Apple, we also collect information, including contact details, gender and birth date, from that social media account when you link it with Tencent Video. If you choose, you can provide certain other optional information to set up your account and/or to enable certain Service features. If you need to get in touch with us then we will also retain some information so that we can get back in touch with you and address any concerns. More Information.

How will we use your information?

We use your information to provide the many functions and services that comprise the Service. We also use your information for account verification, security purposes and to support and improve the Service.

We do not share your information with any third parties, except where we need to in order to provide the Service (e.g., use our affiliates around the world to help us to deliver the Service) or monitor the success of our marketing and advertising programs, or where we are instructed to by a court, authority or compelled by law. More Information.

Who do we share your information with?

We use some third parties to help us deliver the best possible experience. When we use a third party, we only do this to process or store your information for the purposes described in this Privacy Policy. We also have affiliates around the world who help us deliver the Service and we may be required by a court or legal obligation to disclose certain information in some circumstances. More Information.

Where do we process your information?

Our servers are located in Singapore and the  Chinese Mainland. Our support, engineering and other teams are located in our offices around the world (including the PRC) will have access to your information. More Information.

How long do we keep hold of your information?

We generally retain your information for the period during which you maintain an account for the Service, after which time your data is deleted (as further described in this Privacy Policy), unless otherwise required by applicable laws. More Information.

How can I exercise my rights over my information

Depending on where you are, you may have certain rights with respect to your information, such as rights of access, to receive a copy of your data, or to delete your data or restrict or object to our processing of your data. More Information.

How to get in touch with us

If you have any questions about anything in this Privacy Policy, or want to exercise any rights you may have, please contact us here.

How will we notify you of changes?

Changes to this Privacy Policy will be posted here. Please check this page frequently to see if there are any updates or changes to this Privacy Policy. More Information.

Contact Information

Data Controller: Image Future Investment (HK) Limited

Email: privacy@wetv.vip

Welcome to Tencent Video!

This Privacy Policy explains the when, how and why when it comes to the processing of your personal information in connection with Tencent Video (the “Service”), and sets out your choices and rights in relation to that information. Please read it carefully – it is important for you to understand how we collect and use your information, and how you can control it.

If you do not agree to the processing of your personal information in the way this Privacy Policy describes, please do not provide your information when requested and stop using the Service. By using the Service you are acknowledging our rules regarding your personal information as described in this Privacy Policy.

The Service has been developed by Image Future Investment (HK) Limited ("we", "our", or "us").

For the purpose of data protection laws, the data controller of your personal information in relation to the Service is Image Future Investment (HK) Limited, which is a member of our corporate group. The registered address of Image Future Investment (HK) Limited is 29/F, Three Pacific Place, 1 Queen’s Road East, Wanchai, Hong Kong.

Our data protection officer can be contacted at privacy@wetv.vip.

Please reach out to us if you have any questions or concerns regarding the processing of your personal information.

1.                The Types of Personal Information We Use

This section describes the different types of personal information we collect from you and how we collect it. If you would like to know more about specific types of data and how we use that data, please see the section entitled “How We Use Your Personal Information” below.

The following is a high-level summary of the types of personal information we use:

A. Information you provide to us (either directly or through a third party)

•  Account registration information: You give us information about you when you set up an account to register for the Service: your name, email address, phone number, profile picture, gender, birth date and login details. If you choose to register for the Service using your social media account (such as Facebook, LINE, WeChat or Apple), your information from your social media account, including your username, profile picture, gender and birth date.

•   Customer support and feedback information: Relevant information that you voluntarily provide to us when you communicate with our customer service, when you give us reviews or feedback, set preferences on the “Settings” page of the Service or otherwise provide information to us through the Service.

B. Information about you generated as part of the Service

We automatically collect certain data from you when you use the Service, namely:

•         your IP address, Open ID, virtual user ID (VUID) and device information, including device ID,  the device you use to access the Service (e.g. computer, gaming systems, smart TVs, mobile devices etc.) and its type and configuration, connection information;

•         information regarding your use of the Service, such as statistics on page views, referral URLs and ad data, predicted age range and gender;

•         user log and running log information (i.e. log information on all the actions that you conduct when using the Service);

•         each time you interact with us, for example, if you contact our customer support team, we collect information including your name, date and time of contacting customer support, chat transcripts with customer support, your phone number (if you call us), Open ID, device ID, application version, battery level, WiFi strength, free space on device, iOS version, platform, network type, carrier, country code, and details of the ticket and error. You also have the option of providing your email address and a photo to illustrate the error;

•         your search history on Tencent Video, including what content you select, what videos you watch and what videos you almost watched on Tencent Video;

•         if you click on a link that advertises the Service, we store the marketing and analytics data for that advertisement and marketing analytics data (e.g. device ID (IDFA (iOS) or Ad ID (Google)), engagement data and search terms) with your profile;

•         if you choose a paid subscription for the Service, we collect transaction information to facilitate your paid subscription and to maintain transaction records (Open ID, cost, product purchased, IP address, device details and, if it is a web-based transaction, your email address);

•         if you enable push notifications, we use a third party SDK to automatically collect data sufficient to deliver those notifications; 

•         when you are using the Service, our security feature collects (in addition to the categories of data listed above) device information including a list of installed hack software, equipment brand and model, available space on the device, and information about your internet connection including the type (WiFi/4G/3G);

•         your Tencent Video account information and other personal information If you choose to participate in Chuang Asia Thailand-related activities; and

•         if P2P technology is adopted for the Service by us in your jurisdiction, we will collect your IP address and access the video files cached by you, to determine proximity for P2P and for network transmission, to accelerate content delivery.

We do not collect your credit card details (name, credit card number, expiry date and billing address), which will be collected by third party payment processors instead (for example, if you choose to subscribe via in-app purchase).

Please note that Tencent Video collects Installed Application information to enable push notifications to be delivered.

C. Guest Users

If you use the Service without registering for a Tencent Video account, we will collect your device information, IP address and usage behaviour. If you use the Service without registering for a Tencent Video account via the Tencent Video mobile device app, we will also collect your device ID (IDFA (iOS) or Ad ID (Google)).

2.                Cookies

We use cookies and other similar technologies (e.g. web beacons, log files, scripts and eTags) (“Cookies”) to enhance your experience using the Service. Cookies are small files which, when placed on your device, enable us to provide certain features and functionalities.

For more information about our Cookies policy, click here.

3.                Children

Children must not use the Service for any purpose, except where their parent or guardian has provided consent (to the extent this option is available in your jurisdiction).

By children, we mean users under the age of 13 years old.

We do not knowingly collect personal information from children under these ages for any purpose. If you believe that we have personal information of a child under these ages without parental/guardian consent, or if you are the parent or guardian of the user and wish to withdraw consent, please contact us at privacy@wetv.vip and we will delete such information.

4.                How We Use Your Personal Information

This section provides more detail on the types of personal information we collect from you, and why.

Personal Information

Purpose of Use

Legal Basis (only relevant if you are located in a Relevant Jurisdiction)

Information you provide to us (either directly or through a third party)

If you choose to register via creating a new account: name, email address, phone number, profile picture, gender, birth date and login details

We use this information to create your account for the Service in accordance with your request and for account verification and security check.

We also use your name and profile picture for when you choose to upload videos on Tencent Video.

Necessary to perform our contract with you to provide the Service.

If you choose to log in via your social media account (such as Facebook, LINE, WeChat or Apple): username and profile picture of your social media account

We use this information to create your account for the Service in accordance with your request.

Necessary to perform our contract with you to provide the Service.

 

Customer support and feedback information: relevant information that you voluntarily provide to us when you communicate with our customer service, when you give us reviews or feedback, set preferences on the “Settings” page of the Service or otherwise provide information to us through the Service

We use this information to provide:

·      troubleshooting, such as addressing and remediating technical issues and bugs; and/or

·      administering customer support services to you.          

Necessary to perform our contract with you to provide and support the Service.

Survey information gender, age range, country or region of residency, nationality, ethnicity/race, occupation, email address, and other content you choose to provide as part of the survey response.

If you choose to participate in a survey hosted on third party platforms or otherwise conducted by third party service providers, their terms of use and privacy policy also apply to the data processed.

We use this information to:

·      better understand our users and to improve the Service.

We collect this information with your consent.

 

If you choose to participate in Chuang Asia Thailand-related activities, such as voting for your favourite contestants: Tencent Video account information, name, email address, phone number, profile picture, gender, age, birth date,

We use this information to:

·      ensure that you are not a minor or underaged user before you proceed to participate in the voting activities for Chuang Asia Thailand; and

·      facilitate your participation in Chuang Asia Thailand-related activities.        

 

Necessary to perform our contract with you to provide the Chuang Asia Thailand-related activities.

Information generated as part of the Service

Open ID

VUID: username, profile picture, login channel, gender, birthday, subscription status and payment status      

We use this information to:

·      assign you an ID within the Service and identify and remember you when you log in to the Service;

·      store your Service data with your account; and

·      remember your subscription information to and provide the Service.   

 

Necessary to perform our contract with you to provide the Service.

IP address

We use this information to allow you to connect to our server and to deliver you personalised recommendations on the Service and advertising.

Necessary to perform our contract with you to provide the Service.

Device Information: Device ID (IDFA (iOS) or Ad ID (Google)), the device you use to access the Service (e.g. computer, gaming systems, smart TVs, mobile devices etc.) and its type and configuration and connection information

We use this information:

·      to improve our services, including the functionality of the Service;

·      for security and verification purposes; and

·      to identify and address bugs and assess Service function for optimisation

It is in our legitimate interest to ensure the security of our Service and to improve our Service.

We process the IDFA and Ad ID with your consent.

 

Information regarding your use of the Service: such as statistics on page views, referral URLs and ad data, predicted gender and age range

We use this information to:

·      improve the accuracy of advertising display and service delivery;

·      enable better content selection for you; and

·      train our algorithm for content recommendation to ensure you see content that may interest you.

Necessary to perform our contract with you to provide the Service.

It is in our legitimate interest to deliver advertising and marketing to you.

In certain jurisdictions we may obtain consent to processing certain data.

 

User log and running log information: log information on all the actions that you conduct when using the Service

We use this information to:

·      verify your subscription status;

·      update watching history of the same account across multiple platforms;

·      provide you with personalised recommendations on the Service;

·      improve the accuracy of advertising display and service delivery; and

·       train our algorithm for content recommendation to ensure you see content that may interest you.

It is in our legitimate interest to ensure the security of our Service and to improve our Service.

 

Crash reports, error logs and troubleshooting: device model, device brand, Android OS version, Android API version, device manufacturer and version, CPU model, whether device is rooted, disk memory, SD card space, internal storage space, free space on device, connectivity and network information, current process information and process IDs on your device, IDFV, whether device jailbroken, area code,

We use this information to:

·      detect and manage technical issues and crashes (such as when the Service is not responding or has crashed unexpectedly), so that we can provide troubleshooting; and

·      improve the stability of the Service 

Necessary to perform our contract with you to provide and support the Service.

It is in our legitimate interests to ensure the smooth running of the Service and manage technical issues and crashes.

 

Customer support log information: name, date and time of contacting customer support, chat transcripts with customer support, your phone number (if you call us), Open ID, application version, battery level, WiFi strength, free space on device, iOS version, platform, network type, carrier, country code, details of the ticket and error, email address and photo (if you provide us this to illustrate the error)

We use this information to:

·      provide troubleshooting, such as addressing and remediating technical issues and bugs; and

·       administer customer support services to you.    

Necessary to perform our contract with you to provide and support the Service.

 

Search information: your search history on Tencent Video, including what content you select, what videos you watch and what videos you almost watched on Tencent Video

We use this information to improve our Service, including the functionality of the Service.

Necessary to perform our contract with you to provide the Service.

Advertising data: gender, date of birth, age range, location (IP address) and watch history (such as statistics on page views, referral URLs and ad data including device ID (IDFA (iOS) or Ad ID (Google)))

We use this information to understand your interests and to deliver personalised recommendations on the Service and advertising and marketing to you on and off the Service.

It is in our legitimate interest to deliver advertising and marketing to you.

In certain jurisdictions we may obtain consent to processing certain data.

 

Marketing analytics data: your device ID (IDFA (iOS) or Ad ID (Google)), region, engagement data, watch history, payment actions, open sessions and search terms

If you click on a link or interact with content that advertises the Service, we store the marketing and analytics data for that advertisement and certain marketing analytics data with your profile.

It is in our legitimate interests to use this information to monitor the success of our advertising and marketing programs.

 

Transaction records: Tencent Video VIP account information, Open ID, cost, product  purchased, IP address, device details and email address (if web-based transaction)    

We use this information to facilitate your paid subscription and to maintain a record of your transaction history

Necessary to perform our contract with you to enable your paid subscription of the Service.

 

Security-related information: list of hacking or cheating software, device operation system settings, device information including mobile phone brand, model, CPU structure, CPU model, kernel version and resolution

We use this information to:

·      provide a fair environment; and

·       solve crashes and optimise compatibility.

It is in our legitimate interests to use this information to protect the integrity of the Service and improve its operation.

 

Push notification data: device information (manufacturer, model, system type and version, language, ID, resolution, country code, network type, boot time, network status, RAM/ROM), network information (IP address, carrier), interactions, app version

We use this information to provide you with relevant push notifications.     

For Apple users, if you choose to enable push notifications, we process this information with your consent. For Android users, you may choose to receive or reject push notifications via the in-app settings or device settings.

Email and SMS updates: your email address and phone number           

We use this information to inform you about shows we’ve added which may be of interest to you via email and/or SMS.

 

We process this information with your consent.

P2P connection data (if and to the extent P2P technology is adopted for the Service by us in your jurisdiction): your IP address (encrypted), video file cached by you      

We use this information to facilitate P2P acceleration for delivery, and determine proximity for P2P technology.

It is in our legitimate interest to use this information for network transmission and to accelerate content delivery.

 

Guest Users

If you use the Service without registering for a Tencent Video account, we will collect information regarding the device type (computer, gaming systems, smart TV, mobile device type) you use to access the Service, and its type, configuration and connection information. We will also collect your IP address and your usage behaviour (statistics on page views, referral URLs and ad data).

If you use the Service on your mobile device via the Tencent Video mobile device app without registering for a Tencent Video account, in addition to the above, we will also collect your device ID (IDFA (iOS) or Ad ID (Google)).

We use this information:

·      to offer personalised services and recommend shows to Guest Users to watch next (mobile device users); and

·      for data analytics (website users).

We process this information with your consent.

           

We aggregate and anonymise the above information and use the resulting information for purposes including Service improvement, insights (including into our Services and campaigns), analytics and research.

 

5.                How We Store and Share Your Personal Information

Our corporate group operates around the world. Pursuant to our contract with you to provide you with the Service, your personal information will be processed on servers that may not be located where you live. No matter where our servers are located, we take appropriate measures to safeguard your rights in accordance with this Privacy Policy. Our servers for the Service are located in Singapore and the PRC.

In addition, your information can be accessed from outside of where you live by our support, engineering and other teams (including Singapore and the PRC).

Only where necessary will we share your personal information with third parties. Situations where this occur are:

·      Third parties that provide services in support of the Service, including (i) Tencent Video support staff who assist to provide you with the Service; (ii) service providers who assist with providing marketing, advertising (Google),carrying out surveys, communications, messaging, infrastructure and IT services, to personalise and optimise the Service, to provide customer support; (iii) our payment processors (Apple Pay, Google Pay) for the purposes of processing payment and to process and limit fraud in connection with your payment method; and (iv) cloud service providers (Google Cloud), for the purpose of providing us with platform, cloud storage, video transcoding and video streaming services in order to support the Service. All companies providing services for us are prohibited from retaining, using, or disclosing your personal information for any purpose other than providing us with their services.

·      Partners that provide our Services via their platforms or otherwise make our Services available.

·      Companies within our corporate group who process your personal information in order to operate the Service. All related group companies may only use your personal information in accordance with this Privacy Policy.

·      Regulators, judicial authorities and law enforcement agencies, and other third parties for safety, security, or compliance with the law. There are circumstances in which we are legally required to disclose information about you to authorities, such as to comply with a legal obligation or processes, enforce our terms, address issues relating to security or fraud, or protect our users. These disclosures may be made with or without your consent, and with or without notice, in compliance with the terms of valid legal process such as a subpoena, court order, or search warrant. We are usually prohibited from notifying you of any such disclosures by the terms of the legal process. We may seek your consent to disclose information in response to a governmental entity’s request when that governmental entity has not provided the required subpoena, court order, or search warrant. We may also disclose your information to:

o   enforce our terms and conditions and other agreements, including investigation of any potential violation thereof;

o   detect, prevent or otherwise address security, fraud or technical issues; or

o   protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law (exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).

·      A third party that acquires all or substantially all of us or our business. We may also disclose your information to third parties if we either: (a) sell, transfer, merge, consolidate or re-organise any part(s) of our business, or merge with, acquire or form a joint venture with, any other business, in which case we may disclose your data to any prospective buyer, new owner, or other third party involved in such change to our business; or (b) sell or transfer any of our assets, in which case the information we hold about you may be sold as part of those assets and may be transferred to any prospective buyer, new owner, or other third party involved in such sale or transfer.

6.                The Security of Your Personal Information

We are committed to maintaining the privacy and integrity of your personal information no matter where it is stored. We have information security and access policies that limit access to our systems and technology, and we protect data through the use of technological protection measures such as encryption.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will implement and maintain reasonable measures to protect your personal information, we cannot guarantee the security of the information transmitted through the Service or otherwise via the Internet; any transmission is at your own risk.

7.                Data Retention                                

We do not keep your data for longer than is necessary unless we are required to do so under law. For further details on how long we keep your data, please refer to the time periods set out below.      

Personal Information

Retention Policy

Account registration information

Customer support and feedback information

Advertising data

IP address, Open ID, VUID and device information

Information regarding your use of the Service (e.g. statistics)

User log and running log information

Crash reports, error logs and troubleshooting

Customer support log information

Search history information

Marketing analytics data

Transaction records

Security-related information

Push notification data

Stored for the earlier of:

·      the lifetime of your use of Tencent Video (i.e. until account deletion in accordance with your request) and then for 30 days; or

·      if we cease operating Tencent Video in your country, your data will be deleted within 6 months from the day we cease our operations.

 

Survey Information

Stored for 90 days.

If the survey is hosted on third party platforms, such third party’s terms of use and privacy policy would also apply to the data.

 

P2P connection data

Stored until you exit the Service (after which your IP address will be deleted within a few minutes).

Cookies

Stored in accordance with the Cookies policy.

Guest User data

Stored for the earlier of:

·      the lifetime of your use of Tencent Video (i.e. until account deletion in accordance with your request) and then for 30 days; or

·      if we cease operating Tencent Video in your country, your data will be deleted within 6 months from the day we cease our operations.

 

 

If we are required to retain your information beyond the retention periods set out above, for example to comply with applicable laws, we will store it separately from other types of personal information.

8.                Your Rights

 

You have certain rights in relation to the personal information we hold about you, depending on where you are located. Some of these only apply in certain circumstances (as set out in more detail below). We must respond to a request by you to exercise those rights without undue delay and at least within one month (though this may be extended by a further two months in certain circumstances). To exercise any of your rights, please contact us at privacy@wetv.vip.

Access

You have the right to access personal information we hold about you, how we use it, and who we share it with. You can access the personal information you have made available as part of your account by logging into your account. If you believe we hold any other personal information about you, please contact us at privacy@wetv.vip.

Portability

You have the right to receive a copy of certain personal information we process about you. This comprises any personal information we process on the basis of your consent or pursuant to our contract with you, as described above in the section “How We Use Your Personal Information”. You have the right to receive this information in a structured, commonly used and machine-readable format. You also have the right to request that we transfer that personal information to another party, with certain exceptions. We will provide further information to you about this if you make such a request.

If you wish for us to transfer such personal information to a third party, please ensure you detail that party in your request. Note that we can only do so where it is technically feasible. Please note that we may not be able to provide you with personal information if providing it would interfere with another’s rights (for example, where providing the personal information we hold about you would reveal information about another person or our trade secrets or intellectual property).

Correction

You have the right to correct any of your personal information we hold that is inaccurate. You can access the personal information we hold about you by logging into your Service account. If you believe we hold any other personal information about you and that information is inaccurate, please contact us at privacy@wetv.vip.

Erasure

You can delete your account, or remove certain personal information by logging into your Service account. If there is any other personal information you believe we process that you would like us to erase, please contact us at privacy@wetv.vip.

We may need to retain personal information if there are valid grounds under data protection laws for us to do so (for example, for the defence of legal claims or freedom of expression) but we will let you know if that is the case. Where you have requested that we erase personal information that has been made available publicly on the Service and there are grounds for erasure, we will use reasonable steps to try to tell others that are displaying the personal information or providing links to the personal information to erase it too.

Restriction of Processing to Storage Only

You have a right to require us to stop processing the personal information we hold about you other than for storage purposes in certain circumstances. Please note, however, that if we stop processing the personal information, we may use it again if there are valid grounds under data protection laws for us to do so (for example, for the defence of legal claims or for another’s protection). As above, where we agree to stop processing the personal information, we will try to tell any third party to whom we have disclosed the relevant personal information so that they can stop processing it too.

Objection

You have the right to object to our processing of your personal information. We will consider your request in other circumstances as detailed below by contacting us at privacy@wetv.vip.

To the extent provided by applicable laws and regulations, you may withdraw any consent you previously provided to us for certain processing activities by contacting us at privacy@wetv.vip. Where consent is required to process your personal information, if you do not consent to the processing or if you withdraw your consent, we may not be able to deliver the expected service.

Please refer to the Supplemental Jurisdiction-Specific Terms for an overview of your rights and how these can be exercised if you are located in one of the jurisdictions specified therein.

Announcements

We may from time to time send you announcements when we consider it necessary to do so (for example, when we temporarily suspend access to the Service for maintenance, or security, privacy or administrative-related communications). You may not opt-out of these service-related announcements, which are not promotional in nature.

Advertising

You may choose to stop receiving advertising or marketing promotions from us when using the Service by following the instructions to unsubscribe in the emails or SMS,  or you can contact us at privacy@wetv.vip.

Rights under US State Laws:

Depending on where you live, you may have some or all of the rights listed below in relation to information that we have collected about you. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law.

·      Right to Access/Know. Request we confirm whether we process information about you and give you access to that information. You may also request to receive that information in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the information to another business without impediment. If you are a California resident, you may request the following information about our collection, use and disclosure of your information:

o   the categories of personal information about you that we collected;

o   the categories of sources from which the personal information was collected;

o   the business or commercial purposes for collecting personal information about you;

o   the categories of third parties to whom we disclosed personal information about you and the categories of personal information that was disclosed (if applicable) and the purpose for disclosing the personal information about you; and

o   the specific pieces of personal information we collected about you;

·      Request to Delete. Request we delete personal information we collected about you;

·      Request to Correct. Request we correct inaccurate personal information that we maintain about you;

·      Right to Non-Discrimination. Be free from unlawful discrimination for exercising your rights including providing a different level or quality of services or denying goods or services to you when you exercise your rights under the US State Laws. 

Note that we do not process your information for the purposes of targeted advertising, profiling  in furtherance of decisions that produce legal or similarly significant effects, or selling your information (as all such terms and concepts are defined under applicable US State Laws ).

 

How to Exercise Your Rights

First, you may wish to log into your account and manage your data from there. Depending on where you live, you may also exercise your rights, if any, regarding other data by contacting us. We may take steps to verify your identity before complying with your request to protect your privacy and security, such as your email address or user ID,  and may decline your request if we are unable to verify your identity.

Depending on where you live, you may exercise these rights yourself or you may also designate an authorized agent to make these requests on your behalf.  In order for us to process the request, you must provide the authorized agent with signed written permission.  We reserve the request to require the agent to verify their own identity and to confirm directly with you that you have provided the authorized agent permission to submit the request.

In addition, where applicable, you may have the right to appeal our decision regarding a request related to these rights and we will provide you with more information about our appeal process. When you submit a request or launch an appeal, we will limit our collection of your information to only what is necessary to securely fulfil your request or process your appeal. We will not require you or your authorized agent to pay a fee for the verification of your request or appeal.

9.                Contact & Complaints

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to privacy@wetv.vip.

In the event that you wish to make a complaint about how we process your personal information, please contact us in the first instance at privacy@wetv.vip and we will endeavour to deal with your request as soon as possible. This is without prejudice to your right to launch a claim with the data protection authority in the country in which you live or work where you think we have infringed data protection laws.

10.            Changes

If we make any changes to this Privacy Policy we will post the updated Privacy Policy here. Please check this page frequently to see if there are any updates or changes to this Privacy Policy.

SUPPLEMENTAL TERMS

For purposes of this section, “personal information” and “sensitive personal information” have the meanings given in the California Consumer Privacy Act of 2018 (as amended by the California Privacy Rights Act of 2020) (“CCPA”), and respectively include the terms “personal data” and “sensitive data” as defined under similar privacy laws in other states to the extent they apply to us (collectively, “US State Laws”). The terms do not include information excluded from the scope of US State Laws.

Collection and Disclosure of Personal Information

Over the past 12 months, we have collected and disclosed for a business purpose the following categories of personal information, from or about you or your device:

·      Identifiers, such as your name as it appears on your social media profile, profile picture, IP address, phone number and email address. This information is collected directly from you and your device and from social media platforms if you choose to sign up using a social media account.

·      Personal information categories listed in the California Customer Records statute, including information covered by other categories such as your phone number. This information is collected directly from you.

·      Internet or other electronic network activity information, such as your information regarding your use of the Service, and other Device Information as described in the main Privacy Policy. This information is collected directly from you and your device.

·      Professional or employment-related information such as your profession if you choose to provide it in a survey. This information is collected directly from you.

We collect and disclose your personal information, including sensitive personal information, for the following purposes:

·      To provide you with the Service, maintain your account, and provide customer service.

·      To improve our services, including the functionality of the Service.

·      To process surveys.

·      For security and verification purposes, including to prevent and detect fraudulent activity.

·      To provide troubleshooting, and address and remediate technical issues and bugs.

For additional information about what each type of personal information is used for, see Section 4 (How We Use Your Personal Information).

We disclose each of the categories of personal information that we collect as described in Section 5 (How We Store and Share Your Personal Information).

In the past 12 months, we have not sold or shared personal information of California residents within the meaning of “sold” and “share” in the CCPA. And we have no knowledge of any sale or sharing of personal information of users under 16 years of age.

In addition, we do not use or disclose sensitive personal information for purposes other than to perform the services reasonably expected by an average consumer who requests those services or as otherwise permitted by US State Laws.

Retention of Your Personal Information

The retention period varies among the different categories of data collected.  For detailed information about the retention period for any specific category of data, see this chart in the main portion of the Privacy Policy.