Tencent Video

Privacy Policy

Last Updated: April 23, 2026

Thank you for using Tencent Video! We respect your concerns about privacy and appreciate your trust and confidence in us. Please note that this privacy policy (“Privacy Policy”) applies to users of Tencent Video (including as available on the web at www.wetv.vip), which is intended for individuals located within the United States.

Here is a summary of the information contained in this Privacy Policy. This summary is to help you navigate the Privacy Policy and it is not a substitute for reading everything! You can use the hyperlinks below to jump directly to particular sections.

We will also collect some of your information if you do not create an account with Tencent Video (“Guest Users”).

Please note that the availability of certain features (such as WeFans) may vary depending on your platform. The data practices described in this Privacy Policy apply only where such features are available and used by you.

What information do we need to provide the Services?

If you register an account to use the Service then we will need some information from you to set this up. If you choose to set up your profile using a social media or third party account, such as Facebook, WeChat, QQ or Sign in with Apple, we also collect information, including contact details, gender and birth date, from that social media account when you link it with Tencent Video. If you choose, you can provide certain other optional information to set up your account and/or to enable certain Service features. If you need to get in touch with us then we will also retain some information so that we can get back in touch with you and address any concerns. More Information.

How will we use your information?

We use your information to provide the many functions and services that comprise the Service. We also use your information for account verification, security purposes and to support and improve the Service.

We do not share your information with any third parties, except where we need to in order to provide the Service (e.g., use our affiliates around the world to help us to deliver the Service) or monitor the success of our marketing and advertising programs, or where we are instructed to by a court, authority or compelled by law. More Information.

Who do we share your information with?

We use some third parties to help us deliver the best possible experience. When we use a third party, we only do this to process or store your information for the purposes described in this Privacy Policy. We also have affiliates around the world who help us deliver the Service and we may be required by a court or legal obligation to disclose certain information in some circumstances. More Information.

Where do we process your information?

Our servers are located in Singapore and the People’s Republic of China (for customer services only). Our support, engineering and other teams are located in our offices around the world (including the PRC) will have access to your information. More Information.

How long do we keep hold of your information?

We generally retain your information for the period during which you maintain an account for the Service, after which time your data is deleted (as further described in this Privacy Policy), unless otherwise required by applicable laws. More Information.

How can I exercise my rights over my information

Depending on where you are, you may have certain rights with respect to your information, such as rights of access, to receive a copy of your data, or to delete your data or restrict or object to our processing of your data. More Information.

How to get in touch with us

If you have any questions about anything in this Privacy Policy, or want to exercise any rights you may have, please contact us here.

How will we notify you of changes?

Changes to this Privacy Policy will be posted here. Please check this page frequently to see if there are any updates or changes to this Privacy Policy. More Information.

Contact Information

Data Controller: Image Future Investment (HK) Limited

Email: please contact us here

Welcome to Tencent Video!

This Privacy Policy explains the when, how and why when it comes to the processing of your personal information in connection with Tencent Video (the “Service”), and sets out your choices and rights in relation to that information. Please read it carefully – it is important for you to understand how we collect and use your information, and how you can control it.

If you do not agree to the processing of your personal information in the way this Privacy Policy describes, please do not provide your information when requested and stop using the Service. By using the Service you are acknowledging our rules regarding your personal information as described in this Privacy Policy.

The Service has been developed by Image Future Investment (HK) Limited ("we", "our", or "us").

For the purpose of data protection laws, the data controller of your personal information in relation to the Service is Image Future Investment (HK) Limited, which is a member of our corporate group. The registered address of Image Future Investment (HK) Limited is 29/F, Three Pacific Place, 1 Queen’s Road East, Wanchai, Hong Kong.

Our data protection officer can be contacted here.

Please reach out to us if you have any questions or concerns regarding the processing of your personal information.

1. The Types of Personal Information We Use

This section describes the different types of personal information we collect from you and how we collect it. If you would like to know more about specific types of data and how we use that data, please see the section entitled “How We Use Your Personal Information” below.

The following is a high-level summary of the types of personal information we use:

A. Information you provide to us (either directly or through a third party)

• Account registration information: You give us information about you when you set up an account to register for the Service: your name, email address, phone number, profile picture, gender, birth date and login details. If you choose to register for the Service using your social media account (such as Facebook, LINE, WeChat, QQ or Apple), your information from your social media account, including your username, profile picture, gender and birth date.

• Customer support and feedback information: Relevant information that you voluntarily provide to us when you communicate with our customer service, when you give us reviews or feedback, set preferences on the “Settings” page of the Service or otherwise provide information to us through the Service.

• Celebrity information: name, gender, age, personal motto, (when the WeFans feature is enabled) message content sent between you and WeFans user.

B. Information about you generated as part of the Service

We automatically collect certain data from you when you use the Service, namely:

• your IP address, Open ID, virtual user ID (VUID) and device information, including device ID, the device you use to access the Service (e.g. computer, gaming systems, smart TVs, mobile devices etc.) and its type and configuration, connection information;

• information regarding your use of the Service, such as statistics on page views, referral URLs and ad data, predicted age range and gender;

• user log and running log information (i.e. log information on all the actions that you conduct when using the Service);

• each time you interact with us, for example, if you contact our customer support team, we collect information including your name, date and time of contacting customer support, chat transcripts with customer support, your phone number (if you call us), Open ID, device ID, application version, battery level, WiFi strength, free space on device, iOS version, platform, network type, carrier, country code, and details of the ticket and error. You also have the option of providing your email address and a photo to illustrate the error;

• your search history on Tencent Video, including what content you select, what videos you watch and what videos you almost watched on Tencent Video;

• your comment and interactions information, including comment you choose to create with Tencent Video and the associated data, such as when, region, and by whom the comment was created.

• if you enable WeFans, we collect your name (when displayed in the WeFans, we show a partially masked version, e.g., only the first two and last characters are visible), your WeFans subscription choices, message content sent between you and celebrities to allow you to access and use the Service, including allowing you to create, send content, interact with the celebrities you follow and to keep the safety and security of the Service, and to perform content moderation.

• if you enable LIVE, we process certain information in connection with your use of this feature. This includes device information, region, age, VUID, nickname, profile picture, VIP status, playback behaviour, whether you have reserved a live-stream, your purchase and consumption of virtual items (including your current Tencent Video coins under your account, virtual gifting behaviour, ranking on gifting leaderboards, the number of Tencent Video coins you have gifted and who you have gifted to the most), as well as the content that you send in the LIVE room, including on-screen comments (such as “bullet chats”) and messages sent in the LIVE chatroom.

• if you click on a link that advertises the Service, we store the marketing and analytics data for that advertisement and marketing analytics data (e.g. device ID (IDFA (iOS) or Ad ID (Google)), engagement data and search terms) with your profile;

• if you provide us with your email address or phone number, we and third parties processing data on our behalf may generate advertising identifiers (such as a UID2 Token or a similar cross-publisher identifier);

• if you choose a paid subscription for the Service, we collect transaction information to facilitate your paid subscription, maintain a record of your transaction history and to display your service-related identity where applicable (Open ID, cost, product purchased, Tencent Video coins, IP address, device details and, if it is a web-based transaction, your email address);

• if you enable push notifications, we use a third party SDK to automatically collect data sufficient to deliver those notifications;

• when you are using the Service, our security feature collects (in addition to the categories of data listed above) device information including a list of installed hack software, equipment brand and model, available space on the device, and information about your internet connection including the type (WiFi/4G/3G);

• your Tencent Video account information and other personal information If you choose to participate in Chuang Asia Thailand-related activities; and

• if P2P technology is adopted for the Service by us in your jurisdiction, we will collect your IP address and access the video files cached by you, to determine proximity for P2P and for network transmission, to accelerate content delivery.

We do not collect your credit card details (name, credit card number, expiry date and billing address), which will be collected by third party payment processors instead (for example, if you choose to subscribe via in-app purchase).

Please note that Tencent Video collects Installed Application information to enable push notifications to be delivered.

C. Guest Users

If you use the Service without registering for a Tencent Video account, we will collect your device information, IP address and usage behaviour. If you use the Service without registering for a Tencent Video account via the Tencent Video mobile device app, we will also collect your device ID (IDFA (iOS) or Ad ID (Google)).

2. Cookies

We use cookies and other similar technologies (e.g. web beacons, log files, scripts and eTags) (“Cookies”) to enhance your experience using the Service. Cookies are small files which, when placed on your device, enable us to provide certain features and functionalities.

For more information about our Cookies policy, click here.

3. Children

Children under the age of 13 must not use the Service for any purpose, except where their parent or guardian has provided consent (to the extent this option is available in your jurisdiction).

We do not knowingly collect personal information from children under these ages for any purpose. If you believe that we have collected personal information of a child under the age of 13 without parental/guardian consent, or if you are the parent or guardian of the user and wish to withdraw consent, please contact us via Section 9 (Contact) and we will delete such information.

4. How We Use Your Personal Information

This section provides more detail on the types of personal information we collect from you, and why.

* For children under the age of 13, we may collect certain persistent identifiers such as those marked with an “*” prior to obtaining parent or guardian consent, for the purpose of triggering age verification and consent procedures and to support our internal operations that are integral to the Service. Any persistent identifiers collected from children under the age of 13 will not be used or disclosed for any other purposes without parent or guardian consent, and will be deleted if parent or guardian consent is not obtained.

We aggregate and anonymise the above information and use the resulting information for purposes including Service improvement, insights (including into our Services and campaigns), analytics and research.

5. How We Store and Share Your Personal Information

Pursuant to our contract with you to provide you with the Service, we may transfer data outside of the location in which you are based for the purposes described in this Privacy Policy.

Our servers for the Service are located in Singapore.  We also have support, engineering and other teams who may support the Service, including from Singapore and the People’s Republic of China. In addition, your information may be accessed from outside of where you live by our support, engineering and other teams (including Singapore and the PRC).

We may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:

• Service providers, vendors and other third parties that provide services in support of the Service, including (i) Tencent Video support staff who assist to provide you with the Service; (ii) service providers who assist with providing marketing, advertising (Google),carrying out surveys, communications, messaging, infrastructure and IT services, to personalise and optimise the Service, to provide customer support; (iii) our payment processors (Apple Pay, Google Pay) for the purposes of processing payment and to process and limit fraud in connection with your payment method; and (iv) cloud service providers (Google Cloud), for the purpose of providing us with platform, cloud storage, video transcoding and video streaming services in order to support the Service. All companies providing services for us are prohibited from retaining, using, or disclosing your personal information for any purpose other than providing us with their services.
• Advertising partners: We share certain data with third-party advertising partners to deliver advertisements on the Service. If you opt in, we share IP address, advertising identifiers (such as UID2 Token) along with contextual data (such as device model, country, language, and app information) to enable personalised advertisements tailored to your interests. If you opt out of personalised advertising, we will stop sharing advertising identifiers that enable cross-session tracking, but we will continue to share contextual data with our advertising partners to serve non-personalised advertisements. For more information on how to opt out, please see the “Your Rights” section.
• Partners that provide our Services via their platforms or otherwise make our Services available.
• Companies within our corporate group who process your personal information in order to operate the Service. All related group companies may only use your personal information in accordance with this Privacy Policy.
• Regulators, judicial authorities and law enforcement agencies, and other third parties for safety, security, or compliance with the law. There are circumstances in which we are legally required to disclose information about you to authorities, such as to comply with a legal obligation or processes, enforce our terms, address issues relating to security or fraud, or protect our users. These disclosures may be made with or without your consent, and with or without notice, in compliance with the terms of valid legal process such as a subpoena, court order, or search warrant. We are usually prohibited from notifying you of any such disclosures by the terms of the legal process. We may seek your consent to disclose information in response to a governmental entity’s request when that governmental entity has not provided the required subpoena, court order, or search warrant. We may also disclose your information to:
  • enforce our terms and conditions and other agreements, including investigation of any potential violation thereof;
  • detect, prevent or otherwise address security, fraud or technical issues; or
  • protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law (exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).
• A third party that acquires all or substantially all of us or our business. We may also disclose your information to third parties if we either: (a) sell, transfer, merge, consolidate or re-organise any part(s) of our business, or merge with, acquire or form a joint venture with, any other business, in which case we may disclose your data to any prospective buyer, new owner, or other third party involved in such change to our business; or (b) sell or transfer any of our assets, in which case the information we hold about you may be sold as part of those assets and may be transferred to any prospective buyer, new owner, or other third party involved in such sale or transfer.

6. The Security of Your Personal Information

We are committed to maintaining the privacy and integrity of your personal information no matter where it is stored. We have information security and access policies that limit access to our systems and technology, and we protect data through the use of technological protection measures such as encryption.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will implement and maintain reasonable measures to protect your personal information, we cannot guarantee the security of the information transmitted through the Service or otherwise via the Internet; any transmission is at your own risk.

7. Data Retention

We do not keep your data for longer than is necessary unless we are required to do so under law. For further details on how long we keep your data, please refer to the time periods set out below.

If we are required to retain your information beyond the retention periods set out above, for example to comply with applicable laws, we will store it separately from other types of personal information.

8. Your Rights

You have certain rights in relation to the personal information we hold about you, depending on where you are located. Some of these only apply in certain circumstances (as set out in more detail below). We must respond to a request by you to exercise those rights without undue delay and at least within one month (though this may be extended by a further two months in certain circumstances). To exercise any of your rights, please contact us via Section 9 (Contact).

Access

You have the right to access personal information we hold about you, how we use it, and who we share it with. You can access the personal information you have made available as part of your account by logging into your account. If you believe we hold any other personal information about you, please contact us via Section 9 (Contact).

Portability

You have the right to receive a copy of certain personal information we process about you. This comprises any personal information we process on the basis of your consent or pursuant to our contract with you, as described above in the section “How We Use Your Personal Information”. You have the right to receive this information in a structured, commonly used and machine-readable format. You also have the right to request that we transfer that personal information to another party, with certain exceptions. We will provide further information to you about this if you make such a request.

If you wish for us to transfer such personal information to a third party, please ensure you detail that party in your request. Note that we can only do so where it is technically feasible. Please note that we may not be able to provide you with personal information if providing it would interfere with another’s rights (for example, where providing the personal information we hold about you would reveal information about another person or our trade secrets or intellectual property).

Correction

You have the right to correct any of your personal information we hold that is inaccurate. You can access the personal information we hold about you by logging into your Service account. If you believe we hold any other personal information about you and that information is inaccurate, please contact us via Section 9 (Contact).

Erasure

You can delete your account, or remove certain personal information by logging into your Service account. If there is any other personal information you believe we process that you would like us to erase, please contact us via Section 9 (Contact).

We may need to retain personal information if there are valid grounds under data protection laws for us to do so (for example, for the defence of legal claims or freedom of expression) but we will let you know if that is the case. Where you have requested that we erase personal information that has been made available publicly on the Service and there are grounds for erasure, we will use reasonable steps to try to tell others that are displaying the personal information or providing links to the personal information to erase it too.

Restriction of Processing to Storage Only

You have a right to require us to stop processing the personal information we hold about you other than for storage purposes in certain circumstances. Please note, however, that if we stop processing the personal information, we may use it again if there are valid grounds under data protection laws for us to do so (for example, for the defence of legal claims or for another’s protection). As above, where we agree to stop processing the personal information, we will try to tell any third party to whom we have disclosed the relevant personal information so that they can stop processing it too.

Objection

You have the right to object to our processing of your personal information. We will consider your request in other circumstances as detailed below by contacting us via Section 9 (Contact).

To the extent provided by applicable laws and regulations, you may withdraw any consent you previously provided to us for certain processing activities by contacting us via Section 9 (Contact). Where consent is required to process your personal information, if you do not consent to the processing or if you withdraw your consent, we may not be able to deliver the expected service.

Please refer to the Supplemental Jurisdiction-Specific Terms for an overview of your rights and how these can be exercised if you are located in one of the jurisdictions specified therein.

Announcements

We may from time to time send you announcements when we consider it necessary to do so (for example, when we temporarily suspend access to the Service for maintenance, or security, privacy or administrative-related communications). You may not opt-out of these service-related announcements, which are not promotional in nature.

Advertising

If you choose to opt-in to receive personalised advertisements, we may deliver personalised advertisements based on your interests and usage behavior. To enable personalised advertising, we share advertising identifiers (such as a UID2 Token) with our advertising partners, which allow them to recognize you across different sessions and tailor advertisements to your interests.

Your Right to Opt Out:

You have the right to opt out of personalised advertising at any time. If you opt out:

- You will still see advertisements on Tencent Video, but they will be contextual, non-personalised advertisements that are not based on your interests or usage behavior.

- We will stop sharing advertising identifiers (such as UID2 Token) that enable cross-session tracking with our advertising partners. However, we will continue to share contextual data (such as device model, country, and language) to serve non-personalised advertisements.

How to Opt Out:

- In-App Setting (iOS and Android): Go to “Settings” > “Privacy” > “Personalised Ads” and toggle off the option.

- You may also contact us here to request opt-out.

Note: The opt-out feature is currently available on the Tencent Video mobile app (iOS and Android) only.

Your browser settings may allow you to transmit a “Do Not Track” signal, “opt-out preference” signal or other mechanism for exercising your choice regarding the collection of your information when you visit various websites. Our Service recognizes the Global Privacy Control (GPC) signal, which enables you to opt-out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we will honor your request only for the browser or device that sends the GPC signal. Other than GPC, we do not recognize any “Do Not Track” signals.

Marketing Communications

You may choose to stop receiving marketing promotions from us by following the instructions to unsubscribe in the emails or SMS, or you can contact us via Section 9 (Contact).

Rights under US State Laws:

Depending on where you live, you may have some or all of the rights listed below in relation to information that we have collected about you. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law.

• Right to Access/Know. Request we confirm whether we process information about you and give you access to that information. You may also request to receive that information in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the information to another business without impediment. If you are a California resident, you may request the following information about our collection, use and disclosure of your information:
  • the categories of personal information about you that we collected;
  • the categories of sources from which the personal information was collected;
  • the business or commercial purposes for collecting, selling or sharing personal information about you;
  • the categories of third parties to whom we disclosed personal information about you and the categories of personal information that was disclosed (if applicable) and the purpose for disclosing the personal information about you; and
  • the specific pieces of personal information we collected about you;
• Request to Delete. Request we delete personal information we collected about you;
• Request to Correct. Request we correct inaccurate personal information that we maintain about you;

Opt out of Sale or Sharing/Processing for Targeted Advertising. You may have a right to direct us not to sell your personal information or share or process your personal information for targeted advertising. To exercise this right, please submit a request through the following form: Do Not Sell or Share My Personal Information or follow the instructions in the “Your Right to Opt Out” section above.

• Right to Non-Discrimination. Be free from unlawful discrimination for exercising your rights including providing a different level or quality of services or denying goods or services to you when you exercise your rights under the US State Laws.

Note that we do not process your information for the purposes of profiling in furtherance of decisions that produce legal or similarly significant effects (as all such terms and concepts are defined under applicable US State Laws ).

How to Exercise Your Rights

First, you may wish to log into your account and manage your data from there. Depending on where you live, you may also exercise your rights, if any, regarding other data by contacting us. We may take steps to verify your identity before complying with your request to protect your privacy and security, such as your email address or user ID, and may decline your request if we are unable to verify your identity.

Depending on where you live, you may exercise these rights yourself or you may also designate an authorized agent to make these requests on your behalf. In order for us to process the request, you must provide the authorized agent with signed written permission. We reserve the request to require the agent to verify their own identity and to confirm directly with you that you have provided the authorized agent permission to submit the request.

In addition, where applicable, you may have the right to appeal our decision regarding a request related to these rights and we will provide you with more information about our appeal process. When you submit a request or launch an appeal, we will limit our collection of your information to only what is necessary to securely fulfil your request or process your appeal. We will not require you or your authorized agent to pay a fee for the verification of your request or appeal.

Parents or guardians for children under the age of 13 can review or request deletion of their children’s personal information, or refuse to permit further collection or use of their children’s personal information, by contacting us as specified in Section 9 (Contact).

9. Contact & Complaints

You can reach us using our online form HERE to submit Data Subject Rights requests and any questions or concerns related to data privacy. This DSR Form also allows you to contact our Data Protection Officer regarding your privacy-related inquiries.

If you are an agent or official of a regulatory authority and have a specific data and privacy regulatory inquiry, please use our Data and Privacy Regulatory Inquiry Form HERE.

We will make every effort to address your request as quickly as possible. This does not affect your right to file a complaint with a data protection authority in your region if you believe we have violated data protection laws.

10. Changes

If we make any changes to this Privacy Policy we will post the updated Privacy Policy here. Please check this page frequently to see if there are any updates or changes to this Privacy Policy.

SUPPLEMENTAL TERMS

For purposes of this section, “personal information” and “sensitive personal information” have the meanings given in the California Consumer Privacy Act of 2018 (“CCPA”), and respectively include the terms “personal data” and “sensitive data” as defined in the Colorado Privacy Act (“CPA”), the Connecticut Act Concerning Personal Data Privacy and Online Monitoring (“CTDPA”), the Utah Consumer Privacy Act (“UCPA”) and the Virginia Consumer Data Protection Act (“VCDPA”), and other similar laws (collectively, “US State Laws”). The terms do not include information excluded from the scope of US State Laws.

Collection and Disclosure of Personal Information

Over the past 12 months, we have collected and disclosed for a business purpose the following categories of personal information, from or about you or your device, including sensitive personal information (denoted by *):

• Identifiers, such as your name as it appears on your social media profile, profile picture, IP address, phone number and email address. This information is collected directly from you and your device and from social media platforms if you choose to sign up using a social media account.
• Characteristics of protected classifications under California or federal law such as gender, age. This information is collected directly from you in the context of being our consumer or, if you choose to provide us such information when you respond to our surveys.
• Commercial information about any transactions within the Service, such as what products were purchased and how much they cost.
• Geolocation information such as your region location. This information is collected directly from you.
• Internet or other electronic network activity information, such as your information regarding your use of the Service, and other Device Information as described in the main Privacy Policy. This information is collected directly from you and your device.
• Professional or employment-related information such as your profession if you choose to provide it in a survey. This information is collected directly from you.
• Information about children that we know to be under the age of 16.*

We collect and disclose your personal information, including sensitive personal information, for the following purposes:

• To provide you with the Service, maintain your account, and provide customer service.
• To improve our services, including the functionality of the Service.
• To process surveys.
• For security and verification purposes, including to prevent and detect fraudulent activity.
• To provide troubleshooting, and address and remediate technical issues and bugs.

While we do not sell personal information in the traditional sense, we disclose, and have disclosed in the preceding 12 months, certain categories of personal information to advertising partners as further described in Section 4 (How We Use Your Personal Information) and Section 5 (How We Store and Share Your Personal Information), about individuals for purposes of serving personalised advertising in a manner that may be considered “selling” or “sharing” under applicable law. However, we have no actual knowledge that we have “sold” or “shared” the personal information of individuals under 16 years of age. For additional information on how to opt-out of those disclosures, see Rights under US State Laws.

For additional information about what each type of personal information is used for, see Section 4 (How We Use Your Personal Information).

We disclose each of the categories of personal information that we collect as described in Section 5 (How We Store and Share Your Personal Information).

We do not use or disclose sensitive personal information for purposes other than to perform the services reasonably expected by an average consumer who requests those services, or as otherwise permitted by US State Laws or with your consent.

Retention of Your Personal Information

The retention period varies among the different categories of data collected. For detailed information about the retention period for any specific category of data, see this chart in the main portion of the Privacy Policy.