Privacy Policy
Last Updated:
26 Dec 2025
Thank you for using iflix!
We respect your concerns about privacy and appreciate your trust and confidence
in us.
Here is a summary of the information
contained in this Privacy Policy. This summary is to help you navigate the Privacy
Policy and it is not a substitute for reading everything! You can use the
hyperlinks below to jump directly to particular sections.
We will also collect some of your
information if you do not create an account with iflix
(“Guest Users”).
Please note that the availability of
certain features (such as WeFans) may vary depending on your platform.
The data practices described in this Privacy Policy apply only where such
features are available and used by you.
What information do we need to provide
the Services?
If
you register an account to use the Service then we will need
some information from you to set this up. If you choose to set up your profile
using a social media or third party account, such as
Facebook, LINE, WeChat, QQ or Sign in with Apple, we also
collect information, including contact details, gender and birth date, from
that social media account when you link it with iflix.
If you choose, you can
provide certain other optional information to set up your account and/or to
enable certain Service features. If you need to get in touch with us then we will also retain some information so that we can
get back in touch with you and address any concerns. More Information.
How will we use your information?
We use your information to provide the many functions and services that
comprise the Service. We also use your information for account verification,
security purposes and to support and improve the Service.
We do not share
your information with any third parties, except where we need to in order to
provide the Service (e.g., use our affiliates around the world to help us to
deliver the Service) or monitor
the success of our marketing and advertising programs, or where we are instructed to by a court,
authority or compelled by law. More Information.
Who do we share your information
with?
We use some third parties to help us deliver the best
possible experience. When we use a third party, we only do this to process or store
your information for the purposes described in this Privacy Policy. We also
have affiliates around the world who help us deliver the Service and we may be
required by a court or legal obligation to disclose certain information in some
circumstances. More Information.
Where do we process your
information?
Our servers are located in Singapore
and the
People’s Republic of China (for customer services only). Our support,
engineering and other teams are located in our offices around the world
(including the PRC) will have access to your information. More Information.
How long do we keep hold of your information?
We
generally retain your information for the period during which you maintain an
account for the Service, after which time your data is
deleted (as further described in this Privacy Policy), unless otherwise
required by applicable laws. More Information.
How can I exercise my rights over
my information?
Depending
on where you are, you may have certain rights with respect to your information,
such as rights of access, to receive a copy of your data, or to delete your
data or restrict or object to our processing of your data. More Information.
If
you have any questions about anything in this Privacy Policy, or want to
exercise any rights you may have, please contact us here.
How will we notify you of
changes?
Changes to this Privacy Policy
will be posted here. Please check this page frequently to see if there are any
updates or changes to this Privacy
Policy. More Information.
Data
Controller: Image
Future Malaysia Sdn. Bhd.
Email: privacy@iflix.com
Thailand
Representative:
Tencent (Thailand) Limited. Email: localrepresentative@tencent.co.th
Welcome to iflix!
This
Privacy Policy explains the when, how and why when it comes
to the processing of your personal
information in connection with iflix
(the “Service”), and sets out your
choices and rights in relation to that information. Please read it carefully –
it is important for you to understand how we collect and use your information,
and how you can control it.
If you do not agree to
the processing of your personal information in the way this Privacy
Policy describes,
please do not provide your information when requested and stop using the
Service. By using the Service you are acknowledging
our rules regarding your personal information as described in this Privacy
Policy.
In this
Privacy Policy, "we", "our", or "us"
refers to Image Future Malaysia Sdn. Bhd., a Malaysia
company located at Level 19-1, Menara Milenium,
Jalan Damanlela, Pusat Bandar Damansara, 50490 Kuala
Lumpur W.P. Kuala Lumpur, Malaysia. Image Future Malaysia Sdn.
Bhd. is a member of the Tencent corporate group.
Our representatives in certain
jurisdictions are as follows:
|
Jurisdiction |
Representative
|
Address |
Contact
details |
|
Thailand |
Tencent (Thailand) Company Limited |
8 T-One Building, Floor 10th,
11th & 12th (Unit 3-5), Soi Sukhumvit 40, Sukhumvit Road, Khwaeng
Phra Khanong, Khet Khlong Toei, Bangkok 10110, Thailand |
Please reach out to us if you have any questions or concerns
regarding the processing of your personal information: you can contact us
anytime at privacy@iflix.com.
This
section describes the different types of personal information we collect from
you and how we collect it. If you would like to know more about
specific types of data and how we use that data, please see the section
entitled “How
We Use Your Personal Information”
below.
The
following is a high-level summary of the types of personal information we use:
A.
Information you provide to us (either directly or through a third party)
·
Account registration information: You
give us information about you when you set up an account to register for the Service:
your name, email address, phone number, profile picture, gender, birth date and
login details. If you choose to register for the Service using your social
media account (such as Facebook, LINE, WeChat, QQ or Apple), your information
from your social media account, including your username, profile picture,
gender and birth date.
·
Customer support and
feedback information: Relevant information that
you voluntarily provide to us when you communicate with our customer service,
when you give us reviews or feedback, set preferences on the “Settings” page of
the Service or otherwise provide information to us through the Service.
·
Celebrity information: name, gender, age, personal
motto, (when the
WeFans feature is enabled) message content sent
between you and WeFans user.
B.
Information about you generated as part of the Service
We automatically collect
certain data from you when you use the Service, namely:
·
your
IP address, Open ID, virtual user ID (VUID) and device information, including
device ID, the
device you use to access the Service (e.g. computer, gaming systems, smart TVs,
mobile devices etc.) and its type and configuration, connection information;
·
information
regarding your use of the Service, such as statistics on page views, referral
URLs and ad data, predicted age range and gender;
·
user
log and running log information (i.e. log information on all the actions that
you conduct when using the Service);
·
each
time you interact with us, for example, if you contact our customer support
team, we collect information including your name, date and time of contacting
customer support, chat transcripts with customer support, your phone number (if
you call us), Open ID, device ID, application version, battery level, WiFi strength, free space on device, iOS version, platform,
network type, carrier, country code, and details of the ticket and error. You
also have the option of providing your email address and a photo to illustrate
the error;
·
your
search history on iflix, including what content you
select, what videos you watch and what videos you almost watched on iflix;
·
your comment and interactions
information,
including comment you choose to create with iflix and
the associated data, such as when, region, and by whom the comment was created.
· if
you enable WeFans, we collect your name (when
displayed in the WeFans, we show a partially masked
version, e.g., only the first two and last characters are visible), your WeFans
subscription choices, message content sent between you and celebrities to allow you to access
and use the Service, including allowing you to create, send content, interact
with the celebrities you follow and to keep the safety and security of the
Service, and to perform content moderation.
· if you enable LIVE, we process certain information
in connection with your use of this feature. This includes device information,
region, age, VUID, nickname, profile picture, VIP status, playback behaviour, whether
you have reserved a live-stream, your purchase and consumption of virtual items
(including your current iflix coins under your
account, virtual gifting behaviour, ranking on gifting leaderboards, the number
of iflix coins you have gifted and who you have
gifted to the most), as well as the content that you send in the LIVE room,
including on-screen comments (such as “bullet chats”) and messages sent in the
LIVE chatroom.
·
if
you click on a link that advertises the Service, we store the marketing and
analytics data for that advertisement and marketing analytics data (e.g. device
ID (IDFA (iOS) or Ad ID (Google)), engagement data and search terms) with your profile;
·
if
you choose a paid subscription for the Service, we collect transaction
information to facilitate your paid subscription, maintain a record of your transaction history and to display
your service-related identity where applicable (Open ID, cost, product
purchased, iflix coins, IP address, device details
and, if it is a web-based transaction, your email address);
·
if
you enable push notifications, we use a third party
SDK to automatically collect data sufficient to deliver those notifications;
·
when
you are using the Service, our security feature collects (in addition to the
categories of data listed above) device information including a list of
installed hack software, equipment brand and model, available space on the
device, and information about your internet connection including the type (WiFi/4G/3G);
·
your
iflix account information and other personal
information If you choose to participate in Chuang Asia Thailand-related
activities; and
·
if
P2P technology is adopted for the Service by us in your jurisdiction, we will
collect your IP address and access the video files cached by you, to determine
proximity for P2P and for network transmission, to accelerate content delivery.
We do not collect your credit card
details (name, credit card number, expiry date and billing address), which will
be collected by third party payment processors instead (for example, if you
choose to subscribe via in-app purchase).
Please note that iflix
collects Installed Application information to enable push notifications to be
delivered.
C.
Guest Users
If you use the Service
without registering for a iflix
account, we will collect your device
information, IP address and usage behaviour. If you use the Service without registering for a
iflix account via the iflix
mobile device app, we will also collect your device ID (IDFA (iOS) or Ad ID
(Google)).
We
use cookies and other similar technologies (e.g. web beacons, log files,
scripts and eTags) (“Cookies”) to enhance your experience using the Service. Cookies are
small files which, when placed on your device, enable us to provide certain
features and functionalities.
For
more information about our Cookies policy, click here.
Children must not use the Service
for any purpose, except where their parent or guardian has provided consent (to
the extent this option is available in your jurisdiction).
By children, we mean users under the
age of 18 years old; or in the case of a country where the minimum age for
processing personal information differs, such different age. For users located
in certain countries we have listed the relevant minimum age in the table
below.
|
Country or
region in which the user is located |
Minimum age
of the user |
|
Indonesia |
18 |
|
Malaysia |
18 |
|
Myanmar |
18 |
|
Philippines |
18 |
|
Singapore |
13 |
|
Thailand |
20 |
|
Vietnam |
16 |
We do not knowingly collect personal
information from children under these ages for any purpose. If you believe that
we have personal information of a child under these ages without
parental/guardian consent, or if you are the parent or guardian of the user and
wish to withdraw consent, please contact us at privacy@iflix.com and we will delete such information.
This section
provides more detail on the types of personal information we collect from you,
and why. For users who live in the United Kingdom, the European Economic Area,
Switzerland, Brazil or Türkiye (“Relevant
Jurisdiction”) it also identifies the legal basis under which we process
your data.
|
Personal
Information |
Purpose of
Use |
|
Information
you provide to us (either directly or through a third party) |
|
|
If you choose to register via creating a new
account:
name, email address, phone number, profile picture, gender, birth date and
login details |
We
use this information to create your account for the Service in accordance
with your request and for account verification and security check. We
also use your name and profile picture for when you choose to upload videos
on iflix. |
|
If you choose to log in via your social media account (such as
Facebook, LINE, WeChat or Apple): username and profile picture of your social
media account |
We use
this information to create your account for the Service in accordance with
your request. |
|
Customer support and feedback information: relevant information that you voluntarily
provide to us when you communicate with our customer service, when you give
us reviews or feedback, set preferences on the “Settings” page of the Service
or otherwise provide information to us through the Service |
We use
this information to provide: · troubleshooting,
such as addressing and remediating technical issues and bugs; and/or · administering
customer support services to you. |
|
Survey
information: gender, age range,
country or region of residency, nationality, occupation, iflix
ID, and other information you choose to provide as part of the survey
response. If you choose to participate in a survey hosted on
third party platforms or otherwise conducted by third party service
providers, their terms of use and privacy policy also apply to the data
processed. |
We use this information to: better
understand our users and to improve the Service. |
|
If you choose to participate in Chuang Asia Thailand-related
activities, such as voting for your favourite contestants: iflix account information, name, email address, phone
number, profile picture, gender, age, birth date |
We use
this information to: · ensure
that you are not a minor or underaged user before you proceed to participate
in the voting activities for Chuang Asia Thailand; and · facilitate
your participation in Chuang Asia Thailand-related activities. |
|
If you are a celebrity on iflix series or WeFans: name, gender, age, personal motto, (when the WeFans feature is enabled) message content sent between
you and WeFans user |
We use this information to: · manage
celebrity partnerships; and · display
celebrity's profile within iflix series or on WeFans · keep
the safety and security of the Service, and to perform content moderation. |
|
Information generated as
part of the Service |
|
|
Open ID VUID: username,
profile picture, login channel, gender, birthday, subscription status and
payment status |
We use
this information to: · assign
you an ID within the Service and identify and remember you when you log in to
the Service; · store
your Service data with your account; and · remember
your subscription information to and provide the Service. |
|
IP address |
We use
this information to allow you to connect to our server and to deliver you
personalised recommendations on the Service and advertising. |
|
Device information:
Device ID (IDFA (iOS) or Ad ID (Google)), the device you use to access the
Service (e.g. computer, gaming systems, smart TVs, mobile devices etc.) and
its type and configuration and connection information |
We use
this information: · to
improve our services, including the functionality of the Service; · for
security and verification purposes; and · to
identify and address bugs and assess Service function for optimisation. |
|
Information regarding your use of the Service: such as statistics on page views, referral URLs
and ad data, predicted gender and age range |
We use
this information to: · improve
the accuracy of advertising display and service delivery;
· enable
better content selection for you; and · train
our algorithm for content recommendation to ensure you see content that may
interest you. |
|
WeFans
information: name(displayed as a
partially masked version, e.g., only the first
two and last characters are visible), your WeFans
subscription choices, message content sent between you and celebrities Note on Visibility: Messages sent by
celebrities are visible to all users subscribed to that celebrity The message sent by you to celebrities is visible
only to you and celebrities,which
will only be made public to all users subscribed to that celebrity when
quoted and replied to by them |
We use
your information to · allow
you to access and use the Service, including allowing you to create, send
content, interact with the celebrities you follow; and · keep
the safety and security of the Service, and to perform content moderation. |
|
Comments and interactions information: comment you choose to
create with iflix and the associated data, such as
when, region, and by whom the comment was created Note on Visibility: When you post a
comment, it will be visible to users watching that series |
We use
your information to · allow
you to access and use the Service, including allowing you to send comment and
interact with other users; and · keep
the safety and security of the Service, and to perform content moderation. |
|
LIVE information: device information, region, age, VUID, nickname,
profile picture, VIP status, playback behaviour, whether you have reserved a
live-stream, your purchase and consumption of virtual items (including your
current iflix coins under your account, virtual
gifting behaviour, ranking on gifting leaderboards, the number of iflix coins you have gifted and who you have gifted to
the most), as well as the content that you send in the LIVE room, including
on-screen comments (such as “bullet chats”) and messages sent in the LIVE
chatroom Note on Visibility: When you send an
on-screen comment, it will be displayed to all users in this LIVE room When you send a message in the LIVE chatroom, your
nickname, profile picture, VIP status and messages you sent will be displayed
to all users in this LIVE room Please note that to facilitate global interaction,
your on-screen comments and messages may be automatically translated and
displayed to users in other regions or languages. |
We use
your information to · allow
you to access the Service and to utilise the LIVE, including enabling you to
reserve and watch live-streams, display your profile
(such as your nickname, profile picture and VIP status), participate in
interactive exchanges (including sending on-screen comments and chatroom
messages); · allow
you to make LIVE-related payments, enable virtual gifting and displaying
gifting leaderboards(depend on your use, only masked
nickname, profile picture, ranking on
gifting leaderboards, the number of iflix coins you
have gifted and who you have gifted to the most will be displayed);
and · keep
the safety and security of the Service, and to perform content moderation. |
|
User log and running log information: log information on all the actions that you
conduct when using the Service |
We use
this information to: · verify
your subscription status; · update
watching history of the same account across multiple platforms; · provide
you with personalised recommendations on the Service;
· improve
the accuracy of advertising display and service delivery; and · train
our algorithm for content recommendation to ensure you see content that may
interest you. |
|
Crash reports, error logs and troubleshooting: device model, device
brand, Android OS version, Android API version, device manufacturer and
version, CPU model, whether device is rooted, disk memory, SD card space,
internal storage space, free space on device, connectivity and network
information, current process information and process IDs on your device,
IDFV, whether device jailbroken, area code |
We use
this information to: · detect
and manage technical issues and crashes (such as when the Service is not
responding or has crashed unexpectedly), so that we can provide
troubleshooting; and · improve
the stability of the Service |
|
Customer support log information: name, date and time of contacting customer
support, chat transcripts with customer support, your phone number (if you
call us), Open ID, application version, battery level, WiFi
strength, free space on device, iOS version, platform, network type, carrier,
country code, details of the ticket and error, email address and photo (if
you provide us this to illustrate the error) |
We use
this information to: · provide
troubleshooting, such as addressing and remediating technical issues and
bugs; and · administer
customer support services to you. |
|
Search
information: your search history
on iflix, including what content you select, what
videos you watch and what videos you almost watched on iflix |
We use
this information to improve our Service, including the functionality of the
Service. |
|
Advertising data: gender,
date of birth, age range, location (IP address) and watch history (such as
statistics on page views, referral URLs and ad data including device ID (IDFA
(iOS) or Ad ID (Google)) and advertising identifiers (such as UID2 Token
or similar cross-publisher identifiers) that enable personalized advertising |
We use
this information to understand your interests and to deliver personalised recommendations on the Service and advertising and
marketing to you on and off the Service. You may
opt out of personalized advertising as described in the “Your Rights”
section. |
|
Marketing analytics data: your device ID (IDFA (iOS) or Ad ID (Google)),
region, engagement data, watch history, payment actions, open sessions and
search terms |
If you
click on a link or interact with content that advertises the Service, we
store the marketing and analytics data for that advertisement and certain
marketing analytics data with your profile. |
|
Transaction records:
iflix VIP account information, Open ID, cost, product purchased, iflix coins, IP address, device details and email address
(if web-based transaction) |
We use
this information to ·
provide the services you request, including facilitating
your paid subscription, maintaining a record of your
transaction history; and ·
display your service-related identity where
applicable (for example, VIP status); |
|
Security-related and fraud prevention information: list of hacking or cheating software, device
operation system settings, device information including mobile phone brand,
model, CPU structure, CPU model, kernel version, resolution, iflix account information (including VUID, subscription
status, payment methods), IP address |
We use this information to: ·
provide a fair environment;
·
solve crashes and optimise compatibility; ·
detect and prevent unauthorized distribution or
theft of copyrighted content; ·
identify and mitigate fraudulent accounts or
suspicious behaviour and ·
develop security measures (e.g. blocking
compromised accounts, restricting high risk actions). |
|
Push notification data: device information (manufacturer, model, system
type and version, language, ID, resolution, country code, network type, boot
time, network status, RAM/ROM), network information (IP address, carrier),
interactions, app version, application name, Android package name / iOS BundleID, vendor channel and AppID/appkey/AppSecret/SecretKey |
We use this information to provide you with
relevant push notification service. |
|
Technical information (for push notification service): service usage data
and token log information relating to the push messages delivered through the
service |
We use this information to solve, locate problems
and understand how the service is running and to optimize and improve the
quality of the service. |
|
Email and SMS updates: your email address and phone number |
We use this information to inform you about shows
we’ve added which may be of interest to you via email and/or SMS. |
|
P2P connection data (if
and to the extent P2P technology is adopted for the Service by us in your
jurisdiction): your IP address
(encrypted), video file cached by you |
We use this information to facilitate P2P
acceleration for delivery, and determine proximity
for P2P technology. |
|
Guest Users |
|
|
If you
use the Service without registering for a iflix account, we will collect information regarding the
device type (computer, gaming systems, smart TV, mobile device type) you use
to access the Service, and its type, configuration and connection
information. We will also collect your IP address and your usage behaviour
(statistics on page views, referral URLs and ad data). If you
use the Service on your mobile device via the iflix
mobile device app without registering for a iflix account, in addition to the above, we will also
collect your device ID (IDFA (iOS) or Ad ID (Google)). |
We use this information: ·
to offer personalised services and recommend
shows to Guest Users to watch next (mobile device users); and ·
for data analytics (website users). |
Pursuant
to our contract with you to provide you with the Service, we
may transfer data outside of the location in which you are based for the
purposes described in this Privacy Policy.
Our
servers for the Service are located in Singapore and the
People’s Republic of China (for customer services only). We also have
support, engineering and other teams who may support the Service, including
from Singapore and the People’s Republic of China. In addition, your information may be accessed from outside of where you live by our
support, engineering and other teams (including Singapore and the PRC).
Only where necessary
will we share your personal information with third parties. Situations
where this occur are:
·
Third parties that provide services in support of the Service, including (i) iflix support staff who assist
to provide you with the Service; (ii) service providers who assist with
providing marketing, advertising (Google), carrying out
surveys, communications, messaging, infrastructure and IT services, to
personalise and optimise the Service, to provide customer support; (iii) our
payment processors (Apple Pay, Google Pay) for the purposes of processing
payment and to process and limit fraud in connection with your payment method;
and (iv) cloud service providers (Google Cloud), for the purpose of providing
us with platform, cloud storage, video transcoding and video streaming services
in order to support the Service. All companies providing services for us are
prohibited from retaining, using, or disclosing your personal information for
any purpose other than providing us with their services.
·
Advertising
partners: We share certain data with third-party advertising partners to deliver
advertisements on the Service. By default, we share advertising identifiers
(such as UID2 Token) along with contextual data (such as device model, country,
language, and app information) to enable personalized advertisements tailored
to your interests. If you opt out of personalized advertising, we will stop
sharing advertising identifiers that enable cross-session tracking, but we will
continue to share contextual data with our advertising partners to serve
non-personalized advertisements. For more information on how to opt out, please
see the “Your Rights” section.
·
Partners that provide our Services via their
platforms or otherwise make our Services available.
·
Companies within our corporate group who
process your personal information in order to operate the Service. All related
group companies may only use your personal information in accordance with this Privacy Policy.
· Regulators,
judicial authorities and law enforcement agencies, and other third parties
for safety, security, or compliance with the law. There are circumstances in
which we are legally required to disclose information about you to authorities,
such as to comply with a legal obligation or processes, enforce our terms,
address issues relating to security or fraud, or protect our users. These
disclosures may be made with or without your consent, and with or without
notice, in compliance with the terms of valid legal process such as a subpoena,
court order, or search warrant. We are usually prohibited from notifying you of
any such disclosures by the terms of the legal process. We may seek your
consent to disclose information in response to a governmental entity’s request
when that governmental entity has not provided the required subpoena, court
order, or search warrant. We may also disclose your information to:
We are
committed to maintaining the privacy and integrity of your personal information
no matter where it is stored. We have information security and access policies
that limit access to our systems and technology, and we protect data through
the use of technological protection measures such as encryption.
Unfortunately, the transmission of information via the internet is not
completely secure. Although we will implement and maintain reasonable measures
to protect your personal information, we cannot guarantee the security of the
information transmitted through the Service or otherwise via the Internet; any
transmission is at your own risk.
We do not keep your data for longer than is necessary unless we are
required to do so under law. For further details on how long we keep your data,
please refer to the time periods set out below.
|
Personal Information |
Retention Policy |
|
Account
registration information Customer
support and feedback information Advertising
data IP
address, Open ID, VUID and device information Information
regarding your use of the Service (e.g. statistics)User
log and running log information Crash reports, error logs and troubleshooting Customer
support log information Search
history information Marketing
analytics data Transaction
records Security-related
and fraud prevention information Push
notification data |
Stored
for the earlier of: · the
lifetime of your use of iflix (i.e. until account
deletion in accordance with your request) and then within 30 days; or · if
we cease operating iflix in your country, your data
will be deleted within 6 months from the day we cease our operations. Where
required by law, certain transaction records (such as payment status,
transaction cost)may be retained for a longer
period. |
|
Survey Information |
Stored within 90 days. If the
survey is hosted on third party platforms, such third party’s terms of use
and privacy policy would also apply to the data. |
|
Celebrity Information |
Stored for as long as the relevant content is
available on iflix or strictly necessary for
copyright attribution purposes. |
|
WeFans information |
Message content sent between you and celebrities
is automatically and permanently deleted from our servers within 10 seconds of
delivery to the recipient's device. Moderation logs of the message content will be
retained for up to 12 months. |
|
Live information |
The content that you send in the LIVE room,
including on-screen comments (such as “bullet chats”) and messages sent in
the LIVE chatroom will be deleted within 7 days after the livestream ends. Moderation logs of the content that you send in
the LIVE room will be retained for up to 3 months. Where required by law,
certain transaction records (such as payment status, transaction cost)may be retained for a longer period. |
|
Comments and interactions information (excluding
LIVE room content, which is described separately above) |
Stored
for the lifetime of your use of iflix (i.e. until
account deletion in accordance with your request) and then within 30 days; If you
delete your account, your comments and interactions information will be
anonymised and retained as part of the content ecosystem, unless you
specifically request the deletion of the content itself. Moderation
logs of the comments and interactions information will be retained for up to
12 months. |
|
Technical information (for push notification
service) |
Stored within
90 days from the date of its creation. |
|
P2P
connection data |
Stored
until you exit the Service (after which your IP address will be deleted
within a few minutes). |
|
Cookies |
Stored in
accordance with the Cookies policy. |
|
Guest
User data |
Stored
for the earlier of: · the
lifetime of your use of iflix (i.e. until account
deletion in accordance with your request) and then within 30 days; or · if
we cease operating iflix in your country, your data
will be deleted within 6 months from the day we cease our operations. |
If we are
required to retain your information beyond the retention periods set out above,
for example to comply with applicable laws, we will store it separately from
other types of personal information.
Some
jurisdictions’ laws grant specific rights to users of the Service, which are
set out in this section.
You have
certain rights in relation to the personal information we hold about you,
depending on where you are located. Some of these only apply in certain
circumstances (as set out in more detail below). To exercise any of your
rights, please contact us at privacy@iflix.com.
Announcements
We may from time to time send you
announcements when we consider it necessary to do so (for example, when we
temporarily suspend access to the Service for maintenance, or security, privacy
or administrative-related communications). You may not opt-out of these
service-related announcements, which are not promotional in nature.
Advertising
We deliver personalized advertisements
based on your interests and usage behavior. To enable
personalized advertising, we share advertising identifiers (such as UID2 Token)
with our advertising partners, which allow them to recognize you across
different sessions and tailor advertisements to your interests.
Your Right to Opt
Out:
You have the right to opt out of
personalized advertising at any time. If you opt out:
- You will still see advertisements on
iflix, but they will be general, non-targeted
advertisements that are not based on your interests or usage behavior.
- We will stop sharing advertising
identifiers (such as UID2 Token) that enable cross-session tracking with our
advertising partners. However, we will continue to share non-tracking
contextual data (such as device model, country, and language) to serve non-personalized
advertisements.
How to Opt
Out:
- In-App Setting (iOS and Android): Go
to “Settings” > “Privacy” > “Personalized Ads” and toggle off the option.
- You may also contact us at privacy@iflix.com
to request
opt-out.
Questions, comments and
requests regarding this Privacy Policy are welcomed and should be addressed to privacy@iflix.com.
In the event that you wish to make a complaint
about how we process your personal information, please contact us in the first
instance at at privacy@iflix.com and we will endeavour to
deal with your request as soon as possible. This is without prejudice to your
right to launch a claim with the data protection authority in the country in
which you live or work where you think we have infringed data protection laws.
If we make any changes to
this Privacy
Policy
we will post the updated Privacy Policy here. Please check this page frequently
to see if there are any updates or changes to this Privacy Policy.
Except as otherwise
prescribed by law, in the event of any discrepancy or inconsistency between the
English version and local language version of this privacy policy, the English
version shall prevail.
SUPPLEMENTAL TERMS – JURISDICTION-SPECIFIC
Some jurisdictions’ laws
contain additional terms for users of the Service, which are set out in this
section.
If you are a user located
in one of the jurisdictions below, the terms set out below under the name of
your jurisdiction apply to you in addition to the terms set out in our Privacy Policy above.
Bangladesh
Agreement
By accepting
this Privacy
Policy, you expressly state that you
authorise us to collect, use, store, and process your personal data, including
disclosing to third parties, to the extent provided by this Privacy
Policy. By clicking “accept”, you
consent to the cross-border transfer of your information to any country where
we have databases or affiliates and, in particular, to Singapore
and the PRC.
Age Restriction
In order to
use the Service, you represent that you are at least 18 years old
and, therefore, legally capable of entering into binding contracts.
Indonesia
Language
In the event of any discrepancy or inconsistency
between the English version and Indonesian version of this Privacy Policy, the
English version shall prevail.
Consent
By accepting and consenting to this Privacy Policy,
you agree that we may collect, use and share your personal information in
accordance with this Privacy
Policy, as revised from time to time. If you do not agree to
this Privacy
Policy, you must not access or use our Service
and we have the right to not provide you with access to our Service.
Parental and Guardian Consent
If you are
under the age of 18, you undertake that you have the consent of your parent or
legal guardian to register an account on and use the Service.
Data Subject Rights
You have the
right to access your personal information stored in our Service from time to time in accordance with applicable data privacy laws and
regulations in Indonesia.
Data Breach
In the event
we fail to maintain the confidentiality of your personal information in the Service, we will notify you through the contact information provided by you or
via the Service, to the extent required by local laws and
regulations.
Data Retention
We will retain your personal information in line
with legal requirements.
Data Accuracy and Third Party
Consent
You are responsible for making
sure that any personal details which you provide to us are accurate and
current. In order to confirm the accuracy of the information, we may also
verify the information provided to us, at any time. You hereby represent that
you have secured all necessary consent(s) before providing us with any other
person’s personal information (for example, for referral promotions), in which
case we will always assume that you have already obtained prior consent, and as
such, you will be responsible for any claims whatsoever from any party arising
as a result of the absence of such consent(s).
Malaysia
Language
In the event of any discrepancy or inconsistency
between the English version and Bahasa Melayu version
of this Privacy Policy, the English version shall prevail.
Parental
and Guardian Consent
If you are under the age of 18, please do not use
the Service.
In the event you are
agreeing to this Privacy Policy in order for a minor to access and use the Service, you hereby consent to
the provision of personal information of the minor to be processed in
accordance with this Privacy Policy and you personally accept and agree to be
bound by the terms in this Privacy Policy. Further, you hereby agree to take responsibility for the actions of
such minor, and that minor’s compliance with this Privacy Policy.
Rights of
Data Subjects
Right of
access:
You have the right to request access to and obtain a copy of your personal
information that we have collected and is being processed by or on behalf of
us. We reserve
the right to impose a fee for providing access to your personal information in
the amounts as permitted under law.
When handling a data access request, we are
permitted to request for certain information to verify the identity of the
requester to ensure that he/she is the person legally entitled to make the data
access request.
Right of
correction:
You may request for the correction of your personal information. When handling
a data correction request, we are permitted to request for certain information
to verify the identity of the requester to ensure that he/she is the person
legally entitled to make the data correction request.
Right to
limit processing of your personal information: You may request
to limit the processing of your personal information by using the contact
details provided above. However, this may affect our provision of the Service to
you.
Contact
To protect your personal
information and handle complaints relating to your personal information, we
have appointed the following department responsible for managing and protecting
your personal information:
·
Our data protection officer,
responsible for the management and safety of your personal information
· Telephone: +603-22872388
·
Email: privacy@iflix.com
Philippines
Minimum
Age
You must be at least
18 years of age to be able to use the Service.
Your
Rights
You are entitled to
the following rights:
Consent
By consenting to this
Privacy Policy, you consent to us:
·
collecting and processing your personal
information as described in the section “How
We Use Your Personal Information” above;
·
sharing your personal information with third
parties, companies within our corporate group, and a third party that acquires substantially all or
substantially all of us or our business, as described in this Privacy Policy
and for the purposes stated herein; and
·
transferring or storing your personal
information in destinations outside the Philippines as described in the section
“How We Store and Share Your Personal
Information” above.
Singapore
By clicking
“accept”, you consent to the cross-border transfer of your information to any country
where we have databases or affiliates and, in particular, the PRC.
Our designated
data protection officer for the purposes of compliance with the Personal Data
Protection Act 2012 can be contacted at privacy@iflix.com.
Thailand
By clicking “accept”, you acknowledge that you have read,
understood, and agree to this Privacy Policy. If you do not
agree with this Privacy Policy, you must not
use the Service.
You may withdraw your consent to the processing of your
personal information. You may request us to provide
access to, make any correction to, discontinue,
object to, restrict the use or provision of, erase any
and all of your personal information
and/or to request for data
portability of any and all of your personal
information which is stored by us, as well as file a complaint to the relevant
authority, to the extent provided by the Act on the applicable data privacy laws and
regulations in Thailand, including the Thai Personal Data Protection Act.
When you wish to make such requests, please contact us at localrepresentative@tencent.co.th.
We will give you
notice by email of any changes to this Privacy Policy, and
give you an opportunity to reject such changes, failing which the changes will
become effective as stated in the notice.
Vietnam
By accepting this Privacy Policy, you expressly agree and
authorise us to collect, use, store, and process your personal information,
including, lawfully disclosing and transferring it to third parties, as
described in this Privacy
Policy.
We maintain international
standards and security practices for data protection. When your personal
information is transferred within or outside your jurisdiction of residence, it
will be subject to the same or higher levels of security practices and data
protection by the recipient entity as adhered to by us. For any questions,
comments and requests regarding the transfer of your personal information
outside your jurisdiction of residence, please contact us at
privacy@iflix.com.
Where
we permit any third parties to collect and use your personal information, we
shall take reasonable measures to ensure that the third parties do not further
disclose the personal information.
Sensitive personal data
Some of the information about you as illustrated
above may be considered sensitive personal data as defined under applicable
Vietnamese privacy laws, including location data.
Your Rights and Obligations
You have the following statutory rights as a data subject:
· Right to know;
· Right to consent and withdraw consent;
· Right to access;
· Right to delete data;
· Right to restrict data processing;
· Right to be provided with data;
· Right to object data processing;
· Right to complaint, denounce or
initiate lawsuit;
· Right to claim for damages; and
· Right to self-protection.
You have the
following statutory obligations:
· Protect your own personal data;
· Request other relevant organizations
and individuals to protect your personal data;
· Respect and protect personal data of others;
· Provide complete and accurate personal
data upon giving consent to the processing of your personal data; and
· Other obligations under applicable
laws.